Onsite End-User IT Support Specialist I

First Soft Solutions LLC; Sharonville (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

First Soft Solutions LLC in Sharonville, OH is looking for an End User Support Specialist I to provide onsite desktop, hardware, software, peripheral, and mobile-device support. You will diagnose and resolve issues, configure computer systems, and assist end users in a fast-paced environment.

The role emphasizes strong troubleshooting, excellent customer service, and the ability to manage multiple requests while maintaining accurate records and following security requirements.

Qualifications

• Associate degree or higher in Information Technology, Computer Science, or related field.
• CompTIA A+ certification or equivalent desktop-support knowledge.
• Microsoft desktop/OS/ productivity-suite certs preferred.
• Cisco networking basics knowledge is a plus.

Responsibilities

• Provide technical support for desktops, laptops, mobiles, printers, peripherals, software, and networking.
• Install, configure, and troubleshoot hardware, software, and peripherals per procedures.
• Diagnose end-user issues and guide users to solutions.
• Collaborate with third-party vendors to resolve hardware/software problems.
• Support Microsoft applications, email, printers, and business apps.
• Perform routine maintenance and OS updates with minimal downtime.
• Assist with data backup and recovery activities.
• Maintain accurate records of incidents, requests, and resolutions.
• Answer calls, voicemails, and chat requests for timely help.
• Provide basic user training on hardware, software, printers, and apps.
• Adhere to privacy, security, and data-handling requirements.

Skills

Desktop troubleshooting

Laptop troubleshooting

Hardware support

Peripheral support

Mobile-device support

Windows OS

Software installation

Microsoft 365 support

Printer troubleshooting

Help-desk / ticketing

Remote and onsite support

Customer-service skills

Education

Associate degree or higher in IT/CS

CompTIA A+ certification

Microsoft desktop/OS autos

Cisco networking basics

Job description

First Soft Solutions LLC in Sharonville, OH is looking for an End User Support Specialist I to provide onsite desktop, hardware, software, peripheral, and mobile-device support. You will diagnose and resolve issues, configure computer systems, and assist end users in a fast-paced environment.

The role emphasizes strong troubleshooting, excellent customer service, and the ability to manage multiple requests while maintaining accurate records and following security requirements.