IT Support Specialist I — End-User Tech & Helpdesk

NKC Health; Kansas City, Northern (MO, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

NKC Health is seeking an IT Specialist who will serve as the single point of contact for incidents and service requests, supporting hospital endpoints and office equipment. Under the Infrastructure and Technology Service Desk Supervisor, you will troubleshoot software and hardware, document resolutions, and assist in deploying new technologies.

You will train end users, collaborate with technical peers to determine root causes, and ensure incident lifecycles are efficiently managed from

Qualifications

• Minimum one year experience supporting Workstation/Printer/Other endpoint hardware, preferably in a hospital environment or ability to demonstrate proficiency during interview.
• Hands on and over the telephone troubleshooting experience required.
• Incident Management experience preferred, managing incidents throughout their lifecycle from incident recognition to incident resolution and then subsequent documentation.

Responsibilities

• Serve as the single point of contact for Incidents or Service Requests and manage them through lifecycle.
• Troubleshoot software and hardware issues; document resolutions.
• Assist in deploying new technologies and train end users on IT equipment and software.
• Collaborate with technical peers to determine root causes and resolution analysis.

Skills

Logical thinking

Creative thinking

Problem solving

Communication

Interpersonal skills

Microsoft OS

Microsoft Office

Education

Associate degree in CIS

Bachelor's degree in CIS

Job description

NKC Health is seeking an IT Specialist who will serve as the single point of contact for incidents and service requests, supporting hospital endpoints and office equipment. Under the Infrastructure and Technology Service Desk Supervisor, you will troubleshoot software and hardware, document resolutions, and assist in deploying new technologies.

You will train end users, collaborate with technical peers to determine root causes, and ensure incident lifecycles are efficiently managed from