IT Support Specialist — Hybrid Windows & iOS Expert

State of South Dakota; Pierre (SD); On-site; USD 59,000 - 69,000; Full time

Job summary

The Legislative Research Council in Pierre, SD, is seeking a permanent full-time IT Support Specialist to provide level 1 help desk support and administer workstations in a hybrid IT environment.

Qualified candidates have a bachelor’s degree in a related field, strong Windows/iOS troubleshooting skills, and the ability to communicate technical concepts to non-technical staff. Extra hours during the legislative session may be required.

Qualifications

• Bachelor's degree in computer science, MIS, business administration, or related field.
• Proficient understanding of general computer software and hardware installation, configuration, support, and maintenance.
• Ability to master unfamiliar hardware and software quickly, using documentation.
• Expertise in using and troubleshooting computers running Microsoft products and Apple iOS.
• Strong communication skills to explain technical solutions to non-technical staff.
• Willingness to work extra hours during legislative session (compensation time).
• Ability to remain objective and nonpartisan in matters.

Responsibilities

• Provide technical support, service desk coverage, and tier 1 systems administration in a hybrid IT environment (Windows and iOS).
• Serve as the primary IT point of contact for inquiries and requests for technical assistance.
• Set up, install, configure, and maintain workstations, peripherals, software, printers, and VOIP phones.
• Create and maintain end-user documentation and provide training as needed.
• Track inventory of IT equipment and assist with IT projects as needed.

Skills

Windows

Apple iOS

Help desk

Communication skills

Education

Bachelor's degree in computer science, MIS, business administration, or related field

Tools

Microsoft Windows

Apple iOS

Job description

The Legislative Research Council in Pierre, SD, is seeking a permanent full-time IT Support Specialist to provide level 1 help desk support and administer workstations in a hybrid IT environment.

Qualified candidates have a bachelor’s degree in a related field, strong Windows/iOS troubleshooting skills, and the ability to communicate technical concepts to non-technical staff. Extra hours during the legislative session may be required.