IT Support Technician - Hybrid Desk & Remote

3M HEALTHCARE; Scottsdale (AZ); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Integrity is seeking an IT Support professional to provide comprehensive end-user computer, software, and device support across onsite and remote channels.

You will diagnose complex workstation and OS issues, manage Active Directory and Microsoft 365 access, and mentor Tier 1 staff while maintaining documentation and knowledge bases. A Bachelor's degree or equivalent experience is preferred.

Qualifications

• Experience in enterprise IT support with end-user devices.
• Ability to explain technical concepts clearly to non-technical users.
• Proactive in documenting resolutions and processes.
• Experience with enterprise ticketing systems, remote support tools, and endpoint management.
• Experience supporting executive or VIP users is a plus.

Responsibilities

• Provide end-user hardware, software, and application support, including escalations from Tier 1, onsite and remote.
• Offer local office IT support: desk-side assistance, hardware swaps, new-hire setup, onsite incident coordination.
• Diagnose and resolve moderately to complex workstation, OS, and peripheral issues.
• Monitor and work tickets across the enterprise queue, meet SLAs, collaborate with Tier 2 teammates.
• Serve as a technical resource and mentor to Tier 1 Support.
• Manage user accounts, permissions, and access in Active Directory and Microsoft 365.
• Configure, deploy, and troubleshoot laptops, phones, printers, and mobile devices.
• Support audio/video, conference room tech, and collaboration tools.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.

Skills

Windows/macOS troubleshooting

Microsoft 365 applications

Hardware & software diagnostics

Communication skills

Active Directory / O365 management

Documentation

Ticketing systems

Education

Bachelor's degree in CS/IS or related

Tools

Ticketing systems

Remote support tools

Endpoint management

Active Directory

Job description

Integrity is seeking an IT Support professional to provide comprehensive end-user computer, software, and device support across onsite and remote channels.

You will diagnose complex workstation and OS issues, manage Active Directory and Microsoft 365 access, and mentor Tier 1 staff while maintaining documentation and knowledge bases. A Bachelor's degree or equivalent experience is preferred.