IT Support Specialist

State of South Dakota; Pierre (SD); On-site; USD 59,000 - 69,000; Full time

Job summary

The Legislative Research Council in Pierre, SD, is seeking a permanent full-time IT Support Specialist to provide level 1 help desk support and administer workstations in a hybrid IT environment.

Qualified candidates have a bachelor’s degree in a related field, strong Windows/iOS troubleshooting skills, and the ability to communicate technical concepts to non-technical staff. Extra hours during the legislative session may be required.

Qualifications

• Bachelor's degree in computer science, MIS, business administration, or related field.
• Proficient understanding of general computer software and hardware installation, configuration, support, and maintenance.
• Ability to master unfamiliar hardware and software quickly, using documentation.
• Expertise in using and troubleshooting computers running Microsoft products and Apple iOS.
• Strong communication skills to explain technical solutions to non-technical staff.
• Willingness to work extra hours during legislative session (compensation time).
• Ability to remain objective and nonpartisan in matters.

Responsibilities

• Provide technical support, service desk coverage, and tier 1 systems administration in a hybrid IT environment (Windows and iOS).
• Serve as the primary IT point of contact for inquiries and requests for technical assistance.
• Set up, install, configure, and maintain workstations, peripherals, software, printers, and VOIP phones.
• Create and maintain end-user documentation and provide training as needed.
• Track inventory of IT equipment and assist with IT projects as needed.

Skills

Windows

Apple iOS

Help desk

Communication skills

Education

Bachelor's degree in computer science, MIS, business administration, or related field

Tools

Microsoft Windows

Apple iOS

Job description

Job ID: 371832 - IT Support Specialist

Agency: Legislative Research Council

Location: Pierre, SD

Closing Date: Open Until Filled

This is a full-time position with the Legislative Research Council. For more information on the Legislative Research Council, please visit the LRC website.

The Legislative Research Council, which is the nonpartisan research and support staff to the South Dakota State Legislature, is accepting applications for a permanent full-time IT Support Specialist. This position will be based in and work from Pierre.

Duties and Responsibilities

• Provide technical support, service desk coverage, and tier 1 systems administration in a hybrid IT environment, which includes Windows and iOS;
• Serve as the primary IT point of contact for inquiries and requests for technical assistance, and elevate advanced issues to other IT team members as necessary;
• Set up, install, configure, and maintain individual workstations, peripherals, components, software, network printers, and VOIP phones;
• Create and maintain end-user documentation for utilizing hardware and software products, and present training as needed;
• Track inventory of information technology equipment; and
• Assist with IT projects as needed.

Minimum Qualifications

• A bachelor's degree or higher in computer science, management information systems, business administration, or a related field;
• Proficient understanding of general computer software and hardware installation, configuration, support, and maintenance;
• The ability to master the use of unfamiliar hardware and software quickly, accurately, and effectively, through use of documentation and without extensive training;
• Expertise in using and troubleshooting computers running Microsoft products and Apple iOS devices;
• The ability to clearly communicate technical solutions and instructions to a non-technical audience both orally and in writing;
• Willingness and ability to work extra hours during legislative session (employees earn compensation time for extra hours worked);
• The ability to maintain composure and work cooperatively under pressure while assisting legislators and legislative staff; and
• The ability to remain objective and nonpartisan in relations to all legislative matters, maintain confidentiality, and handle politically sensitive work.

Salary Range

The salary will range from $59,000 to $69,000. Actual starting salary will depend on qualifications and experience.