Hybrid Service Desk Technician: Windows & iOS

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

An established industry player is seeking a Service Desk Technician L2 to provide exceptional support to clients in a hybrid work environment. This role involves responding to service requests, managing incidents effectively, and ensuring a seamless user experience across Windows and iOS platforms. You will configure and deploy IT assets while collaborating with network and application teams to resolve issues. If you are passionate about technology and thrive in a dynamic setting, this opportunity is perfect for you. Join a forward-thinking organization that values your contributions and offers flexible work-from-home options.

Qualifications

• 3+ years of help desk support for Windows and iOS devices.
• CompTIA A+ certification is required for technical support.

Responsibilities

• Respond to service requests and manage tickets to resolution.
• Provide tier 1 support for Windows and iOS environments.

Skills

Help Desk Support

Windows Operating System

iOS Device Support

Active Directory Management

Workflow Management Applications

Endpoint Protection Tools

IT Asset Management

CompTIA A+ Certification

Tools

Microsoft SQL Management Studio

Oracle SQL Developer

ZenDesk

ServiceNow

Ivanti

BMC Helix

Job description

An established industry player is seeking a Service Desk Technician L2 to provide exceptional support to clients in a hybrid work environment. This role involves responding to service requests, managing incidents effectively, and ensuring a seamless user experience across Windows and iOS platforms. You will configure and deploy IT assets while collaborating with network and application teams to resolve issues. If you are passionate about technology and thrive in a dynamic setting, this opportunity is perfect for you. Join a forward-thinking organization that values your contributions and offers flexible work-from-home options.