IT Support Specialist

South Dakota State Government; Pierre (SD); On-site; USD 59,000 - 69,000; Full time

Job summary

The Legislative Research Council in Pierre, SD, is seeking an IT Support Specialist for a full-time, on-site role. You will provide tier-1 support in a hybrid IT environment, assist with setup and maintenance of workstations, and create end-user documentation.

Collaboration with legislators and staff is essential, with potential overtime during the legislative session. Requirements include a bachelor's degree in a related field, strong MS Windows and iOS knowledge, and clear communication

Qualifications

• Bachelor's degree in computer science, MIS, business, or related field.
• Proficient understanding of software/hardware installation, configuration, support, and maintenance.
• Ability to learn unfamiliar hardware/software quickly through documentation.
• Expertise in using/troubleshooting Windows and iOS devices.
• Clear communication of tech solutions to non-technical audiences.
• Willingness to work extra hours during legislative session.

Responsibilities

• Provide technical support, service desk coverage, and tier 1 systems administration in a hybrid IT environment (Windows and iOS).
• Serve as the primary IT contact for inquiries and requests, escalating advanced issues as needed.
• Set up and maintain workstations, peripherals, software, printers, and VOIP phones.
• Create and maintain end-user documentation and provide training as needed.
• Track inventory of IT equipment and assist with IT projects.

Skills

MS Windows knowledge

Apple iOS knowledge

Strong communication

Ability to learn quickly

Team collaboration

Time management

Education

Bachelor's degree in CS / MIS / related field

Tools

Microsoft Windows

Apple iOS

Job description

Job ID: 371832 - IT Support Specialist

Agency: Legislative Research Council

Location: Pierre, SD

Closing Date: Open Until Filled

This is a full-time position with the Legislative Research Council. For more information on the Legislative Research Council, please visit the LRC website.

The Legislative Research Council, which is the nonpartisan research and support staff to the South Dakota State Legislature, is accepting applications for a permanent full-time IT Support Specialist. This position will be based in and work from Pierre.

Duties and Responsibilities

1. Provide technical support, service desk coverage, and tier 1 systems administration in a hybrid IT environment, which includes Windows and iOS;
2. Serve as the primary IT point of contact for inquiries and requests for technical assistance, and elevate advanced issues to other IT team members as necessary;
3. Set up, install, configure, and maintain individual workstations, peripherals, components, software, network printers, and VOIP phones;
4. Create and maintain end-user documentation for utilizing hardware and software products, and present training as needed;
5. Track inventory of information technology equipment; and
6. Assist with IT projects as needed.

Minimum Qualifications

1. A bachelor's degree or higher in computer science, management information systems, business administration, or a related field;
2. Proficient understanding of general computer software and hardware installation, configuration, support, and maintenance;
3. The ability to master the use of unfamiliar hardware and software quickly, accurately, and effectively, through use of documentation and without extensive training;
4. Expertise in using and troubleshooting computers running Microsoft products and Apple iOS devices;
5. The ability to clearly communicate technical solutions and instructions to a non-technical audience both orally and in writing;
6. Willingness and ability to work extra hours during legislative session (employees earn compensation time for extra hours worked);
7. The ability to maintain composure and work cooperatively under pressure while assisting legislators and legislative staff; and
8. The ability to remain objective and nonpartisan in relations to all legislative matters, maintain confidentiality, and handle politically sensitive work.

Salary Range

The salary will range from $59,000 to $69,000. Actual starting salary will depend on qualifications and experience.