IT Support Specialist — Hybrid Desk & Systems Health

Taskus; San Antonio (TX); Hybrid; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

TaskUs seeks an amazing IT Support Specialist to provide enhanced technical support on internal escalations and supervise other support specialists as we grow. The role includes level 1 remote support at San Antonio locations three days per week and two days at New Braunfels, with responsibilities spanning system health and incident handling.

You will drive issues to resolution, coordinate with vendors, and ensure adherence to IT policies.

Qualifications

• 6 month to 1 year IT Desktop Support experience preferred.
• Strong time management skills.
• Strong problem-solving, decision-making skills.
• Well-organized and good follow through on commitments to customers.

Responsibilities

• Provide level 1 remote technical support staff at our temp locations in San Antonio 3 days a week and 2 days at our New Braunfels location.
• Monitor and manage system health of all assigned systems including availability, performance and capacity.
• Drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
• Understand and comply with all departmental policies and procedures for incident, request, change, and problem management. Routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends.
• Vendor support of assigned hardware/software/systems/services. 6 month to 1 year IT Desktop Support experience preferred.
• Strong time management skills. Strong problem-solving, decision-making skills. Well-organized and good follow through on commitments to customers.

Skills

IT Desktop Support

Remote support

Technical troubleshooting

Time management

Problem solving

Customer service

Communication

Job description

TaskUs seeks an amazing IT Support Specialist to provide enhanced technical support on internal escalations and supervise other support specialists as we grow. The role includes level 1 remote support at San Antonio locations three days per week and two days at New Braunfels, with responsibilities spanning system health and incident handling.

You will drive issues to resolution, coordinate with vendors, and ensure adherence to IT policies.