IT Support Specialist

Taskus; San Antonio (TX); Hybrid; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

TaskUs seeks an amazing IT Support Specialist to provide enhanced technical support on internal escalations and supervise other support specialists as we grow. The role includes level 1 remote support at San Antonio locations three days per week and two days at New Braunfels, with responsibilities spanning system health and incident handling.

You will drive issues to resolution, coordinate with vendors, and ensure adherence to IT policies.

Qualifications

• 6 month to 1 year IT Desktop Support experience preferred.
• Strong time management skills.
• Strong problem-solving, decision-making skills.
• Well-organized and good follow through on commitments to customers.

Responsibilities

• Provide level 1 remote technical support staff at our temp locations in San Antonio 3 days a week and 2 days at our New Braunfels location.
• Monitor and manage system health of all assigned systems including availability, performance and capacity.
• Drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
• Understand and comply with all departmental policies and procedures for incident, request, change, and problem management. Routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends.
• Vendor support of assigned hardware/software/systems/services. 6 month to 1 year IT Desktop Support experience preferred.
• Strong time management skills. Strong problem-solving, decision-making skills. Well-organized and good follow through on commitments to customers.

Skills

IT Desktop Support

Remote support

Technical troubleshooting

Time management

Problem solving

Customer service

Communication

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

Job Description

We're looking for an amazing IT Support Specialist to help provide enhanced technical support on internal escalations and supervise other support specialists as we continue to grow. Your role was designed to ensure requirements are being met, plan solutions, and successfully execute strategies.

• Provide level 1 remote technical support staff at our temp locations in San Antonio 3 days a week and 2 days at our New Braunfels location. Involving: the execution of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc
• Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
• Drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
• Understand and comply with all departmental policies and procedures for incident, request, change, and problem management.Routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends.
• Vendor support of assigned hardware/software/systems/services.6 month to 1 year IT Desktop Support experience preferred.
• Strong time management skills.Strong problem-solving, decision-making skills.Well-organized and good follow through on commitments to customers.

Salary Range

$54,000.00 - $82,000.00 per year.

Pay Transparency Statement

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

• medical
• dental
• vision insurance
• 401(k) with company match
• paid time off including vacation, sick leave, and holidays

Application Window

This position is expected to remain open until . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.