Helpdesk Support Specialist

WizeHire, Inc; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision benefits

Paid time off and holidays

Training and certification opportunities

Clear career growth path

Job summary

A technology support company in Austin, TX is seeking a Helpdesk Support Specialist to provide first-level technical support to end users. This role involves diagnosing and resolving hardware, software, and network issues, serving as the primary contact for IT support requests. Competitive compensation and benefits such as medical, dental, and vision coverage, along with paid time off and a clear career growth path are offered. This position is not remote or hybrid.

Qualifications

• Provides first-level technical support to end users.
• Diagnoses, troubleshoots, and resolves hardware, software, and network-related issues.
• Ensures high level of customer service and accurate documentation.

Job description

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role serves as the primary point of contact for IT support requests and ensures a high level of customer service, timely issue resolution, and accurate documentation.

FT - Austin, TX - This is not a remote or hybrid position.

What We Offer

• Competitive compensation
• Medical, dental, and vision benefits
• Paid time off and holidays
• Training and certification opportunities
• Clear career growth path into Tier 2, Tier 3, or systems engineering roles