IT Support Lead — Hybrid SanAntonio NB

TaskUs; San Antonio (TX); On-site; USD 54,000 - 82,000; Full time

Job summary

TaskUs, Inc. is seeking an IT Support Specialist in San Antonio, TX to provide level 1 remote technical support and on-site assistance across multiple sites, including New Braunfels.

You will monitor system health, respond to incidents, perform password resets and device setup, coordinate new hire term processes, and support hardware/software maintenance; 6 months to 1 year of IT Desktop Support experience is preferred, with strong problem solving and communication skills.

Qualifications

• 6 month to 1 year IT Desktop Support experience preferred.
• Strong time management and problem-solving skills.
• Ability to provide level 1 remote technical support and on-site assistance.

Responsibilities

• Provide level 1 remote technical support and on-site assistance at San Antonio and New Braunfels locations.
• Monitor and manage system health, availability, performance and capacity of assigned systems.
• Perform password resets, desktop/laptop setup, patching, and coordinate new hire/term processes.
• Respond to incidents, changes, and problems per departmental policies and procedures.

Job description

TaskUs, Inc. is seeking an IT Support Specialist in San Antonio, TX to provide level 1 remote technical support and on-site assistance across multiple sites, including New Braunfels.

You will monitor system health, respond to incidents, perform password resets and device setup, coordinate new hire term processes, and support hardware/software maintenance; 6 months to 1 year of IT Desktop Support experience is preferred, with strong problem solving and communication skills.