Remote IT Systems Support Specialist

Texas Health and Human Services; Austin (TX); Hybrid; USD 50,000 - 66,000; Full time

Benefits offered by this job

Health insurance (100% paid for full‑t

Pension plan

Generous time off

Job summary

Texas Health and Human Services is seeking a Network Specialist III in Austin, TX. The role performs routine systems administration, monitors tickets, and maintains hardware, software, and network configurations.

You will assist end-users, manage documentation, and support disaster recovery planning while guiding teammates as needed. The position is full-time, with day shifts and potential telework options.

Qualifications

• Three years' experience supporting Windows desktop OS in LAN/WAN.
• Experience providing end-user technical support for PC hardware and software.
• ITIL/ITSM familiarity preferred.

Responsibilities

• Provide technical and customer service support for local and remote staff; monitor SLAs.
• Install, upgrade, and manage system software; perform regular maintenance.
• Assist in project tasks; keep team updated and take ownership of assignments.
• Test new hardware/software; conduct evaluations and document steps.
• Support disaster recovery, create documentation, and assist with related duties.

Skills

Windows support

Active Directory

Networking basics

Troubleshooting

Education

IT-related degree

Tools

MECM

Remedy/ServiceNow

Job description

Texas Health and Human Services is seeking a Network Specialist III in Austin, TX. The role performs routine systems administration, monitors tickets, and maintains hardware, software, and network configurations.

You will assist end-users, manage documentation, and support disaster recovery planning while guiding teammates as needed. The position is full-time, with day shifts and potential telework options.