Hybrid Service Desk Technician II – Onsite/Remote Support

Mytech Partners; Austin (TX); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

12 days vacation (yr 1)

6 days Sick time

Volunteer time

Medical, Dental, Vision fully covered

Life, STD, LTD paid for

Professional Development Plan

401k with company match

Profit Sharing

Job summary

Mytech Partners is seeking a Service Desk Technician II in the Austin, TX area to provide front-line support for daily client requests. The role requires handling advanced issues in a tier 2 capacity, maintaining clear communication, and following established processes to keep clients productive.

You will work in a hybrid role, splitting time between remote tickets and on-site client locations in the Austin area, with weekly travel to the San Antonio office.

Qualifications

• Minimum 3 years industry experience, specifically supporting Microsoft based environments.
• Strong written communication and documentation skills.
• Experience with time tracking/ticketing software is desirable.

Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users.
• Follow support process and guidelines as designed.
• Support hardware, software applications, and network issues from a tier 2 perspective.
• Log, diagnose, repair, and relay reported problems to end users or clients.
• Diagnose advanced issues to senior staff, sales engineers, and sales staff.
• On-call availability for remote and onsite at client offices.
• Acquire new technical skills.

Skills

Customer service

Documentation

Communication

Problem solving

Multitasking

Teamwork

Time management

Independent work

On-call readiness

Tools

Ticketing software

Microsoft environments

Job description

Mytech Partners is seeking a Service Desk Technician II in the Austin, TX area to provide front-line support for daily client requests. The role requires handling advanced issues in a tier 2 capacity, maintaining clear communication, and following established processes to keep clients productive.

You will work in a hybrid role, splitting time between remote tickets and on-site client locations in the Austin area, with weekly travel to the San Antonio office.