IT Support Specialist

TaskUs; San Antonio (TX); On-site; USD 54,000 - 82,000; Full time

Job summary

TaskUs, Inc. is seeking an IT Support Specialist in San Antonio, TX to provide level 1 remote technical support and on-site assistance across multiple sites, including New Braunfels.

You will monitor system health, respond to incidents, perform password resets and device setup, coordinate new hire term processes, and support hardware/software maintenance; 6 months to 1 year of IT Desktop Support experience is preferred, with strong problem solving and communication skills.

Qualifications

• 6 month to 1 year IT Desktop Support experience preferred.
• Strong time management and problem-solving skills.
• Ability to provide level 1 remote technical support and on-site assistance.

Responsibilities

• Provide level 1 remote technical support and on-site assistance at San Antonio and New Braunfels locations.
• Monitor and manage system health, availability, performance and capacity of assigned systems.
• Perform password resets, desktop/laptop setup, patching, and coordinate new hire/term processes.
• Respond to incidents, changes, and problems per departmental policies and procedures.

Job description

IT Support SpecialistIn order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies help us see which articles most interest you; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. For more information, please review TaskUs Cookie Policy.# TaskUs Careers## IT Support SpecialistApply: San Antonio, Texas, USA: Full time: Posted Today: R\\_2611\\_14592**About TaskUs:**TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. **What We Offer:**At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. **Salary Range:**$54,000.00 - $82,000.00 per year.**Pay Transparency Statement:**The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The \"pay scale\" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. **Benefits:**We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. **Application Window:**This position is expected to remain open until . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.**Job Description:**We're are looking for an amazing IT Support Specialist to help provide enhanced technical support on internal escalations and supervise other support specialists as we continue to grow. Your role was designed to ensure requirements are being met, plan solutions, and successfully execute strategies. * Provide level 1 remote technical support staff at our temp locations in San Antonio 3 days a week and 2 days at our New Braunfels location. Involving: the execution of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc* Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.* Drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.* Understand and comply with all departmental policies and procedures for incident, request, change, and problem management.Routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends.* Vendor support of assigned hardware/software/systems/services.6 month to 1 year IT Desktop Support experience preferred.* Strong time management skills.Strong problem-solving, decision-making skills.Well-organized and good follow through on commitments to customers. **How We Partner To Protect You:** TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. **DEI:**In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to *opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.* **EEO:**TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.