Onsite IT Helpdesk Technician — San Antonio

01 FirstDay Foundation; San Antonio (TX); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

FirstDay Foundation is seeking a Helpdesk Support specialist for a 100% onsite role in San Antonio. The position requires an Associates degree or equivalent experience and 1–3 years in customer service or technical support.

You will handle high call volumes, create and route tickets, and assist users with password resets and basic requests. Remote/hybrid arrangements are not considered; strict adherence to policies and HIPAA confidentiality is expected.

Qualifications

• 1. Ability to work independently in a dynamic environment.
• 2. Strong communication, interpersonal and analytical skills.
• 3. Provide excellent customer service to internal users.
• 4. Working knowledge of Microsoft operating systems and applications.
• 5. Ability to manage high call volume without missing calls.

Responsabilités

• Answer all incoming helpdesk phone calls and create tickets.
• Connect callers with a helpdesk technician when necessary.
• Assign incoming IT requests to helpdesk technicians.
• Route requests to other support groups (HR, Finance, etc.).
• Complete information-only requests and basic password resets.
• Monitor for patterns indicating systemic problems and VIP issues.

Connaissances

Customer service

Communication

Independent work

Analytical skills

Call handling

Formation

Associate degree or equivalent

Outils

Microsoft Windows

Microsoft Office

Description du poste

FirstDay Foundation is seeking a Helpdesk Support specialist for a 100% onsite role in San Antonio. The position requires an Associates degree or equivalent experience and 1–3 years in customer service or technical support.

You will handle high call volumes, create and route tickets, and assist users with password resets and basic requests. Remote/hybrid arrangements are not considered; strict adherence to policies and HIPAA confidentiality is expected.