Hybrid Tier 1 Desktop Support Technician

Apex Systems; San Antonio, Northern (TX, KY); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Apex Systems is hiring for Tier 1 Desktop Support in San Antonio, Texas. The role begins with four weeks of on-site training followed by a hybrid schedule (four days on site, one day remote) to support end users in a fast-paced environment.

The position emphasizes triage, routing and repair of incidents, professional customer service, and adherence to standard help desk procedures with strong ticketing discipline.

Qualifications

• High School Diploma or GED required.
• 1+ years in customer service.
• 1+ years of IT triage/help desk experience.

Responsibilities

• Triage, routing and repair of incoming service incidents (phone, email, portal, walk-in).
• Provide professional, timely, polite support to end users.
• Follow ticketing procedures and ensure SLA timelines are met.
• Identify and troubleshoot hardware/software problems across a range of devices and networks.
• Record all interactions and updates in the ticketing system.
• Take ownership of tickets and coordinate with teammates as needed.

Skills

Customer service

Troubleshooting

Communication

Time management

Education

High School Diploma or GED

Tools

Ticketing systems

Job description

Apex Systems is hiring for Tier 1 Desktop Support in San Antonio, Texas. The role begins with four weeks of on-site training followed by a hybrid schedule (four days on site, one day remote) to support end users in a fast-paced environment.

The position emphasizes triage, routing and repair of incidents, professional customer service, and adherence to standard help desk procedures with strong ticketing discipline.