IT Support Specialist II

K2 Staffing; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional growth

Job summary

gobravvo in Jacksonville, FL, seeks an IT Support Specialist II to act as a technical resource supporting IT infrastructure for clients. You will provide assessment, implementation, and ongoing support while collaborating with sales for tailored technology solutions.

The role involves hands-on work with on-premises and cloud-based infrastructure, interfacing with clients to understand IT needs, and ongoing professional development in a fast-paced MSP environment.

Qualifications

• Minimum 4 years configuring, troubleshooting, and repairing networking equipment and Windows servers/workstations.
• Experience with Exchange server and Active Directory essential.
• Strong communication for client interactions and issue resolution.
• Experience in MSP or managed services environment valued.

Responsibilities

• Deliver pre- and post-sales technical support including site visits, proposals, and assessments.
• Deploy and manage Windows Server, AD, and related services.
• Design and support LANs, network security, and cloud/file server solutions.
• Configure VOIP and phone systems; troubleshoot network issues.

Skills

Networking

Windows Server

Active Directory

Exchange Server

VOIP

Customer-facing

Proposal Writing

Tools

RMM Tools

Job description

IT Support Specialist II positions are ideal for technology professionals seeking to advance their careers in a dynamic IT solutions environment. This full-time opportunity in Jacksonville, FL, offers the chance to work with a leading IT Solutions Company, providing both pre- and post-sales technical support to diverse clients. The IT Support Specialist II will leverage their networking expertise, communication skills, and problem-solving abilities to implement and maintain solutions that enable clients to achieve their business objectives.

The IT Support Specialist II will work closely with the sales team, providing technical guidance from initial discovery meetings through to solution implementation and ongoing account management. This role is suited for professionals who enjoy hands-on technical work, building and deploying both on-premises and cloud-based infrastructure, and who are comfortable interfacing with clients to understand their IT needs.

Working in Jacksonville, FL, provides the added benefit of being situated in a vibrant business community with access to leading-edge technology resources. This position offers exposure to a variety of technologies and solutions, allowing for ongoing professional development and the chance to work on challenging and rewarding projects.

IT Support Specialist II - Summary

• Serve as a key technical resource supporting IT infrastructure solutions for clients.
• Provide technical assessment, implementation, and ongoing support services.
• Collaborate with clients to understand business goals and tailor technology solutions.
• Participate in ongoing training and development to keep skills current.

Duties & Responsibilities

• Work with sales teams to deliver pre- and post-sales technical support, including site visits, proposals, presentations, and technical assessments.
• Deploy and manage Windows Servers, Active Directory, and related services.
• Design, implement, and support Local Area Networks and network security solutions.
• Optimize and maintain network software and hardware, ensuring stable operations.
• Build and deploy file servers and cloud computing solutions tailored to client requirements.
• Configure and implement VOIP and telephone solutions.
• Troubleshoot network infrastructure issues, using event logs and alert systems to identify and resolve problems.
• Manage Microsoft Exchange Server environments.
• Respond effectively to escalated service requests requiring advanced technical knowledge.
• Facilitate new user onboarding and ensure seamless technology integration.
• Monitor alert systems and follow established protocols for remediation.

Salary & Benefits

• Competitive compensation package, commensurate with experience and qualifications.
• Comprehensive benefits, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and advancement within the company.
• Access to ongoing training and skills development.
• Supportive and collaborative work environment.

Qualifications & Requirements

• Minimum of 4 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
• At least 3 years of experience in a client-facing, technical support, or sales engineering role.
• Excellent verbal and written communication skills for effective client interaction and issue resolution.
• Strong organizational and time management abilities to handle multiple tasks and priorities.
• Experience writing proposals and implementing technical solutions for business needs.
• Demonstrated reliability, professionalism, and ability to work both independently and as part of a team.
• Familiarity with business productivity systems and technology best practices.
• Experience with remote monitoring and management (RMM) tools is a plus.
• Sales training experience and prior work in a Managed Service Provider (MSP) environment are highly valued.

Ideal Candidate Snapshot

• Holds or is pursuing certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or Cisco credentials (CCNA, CCIE).
• Enjoys working with diverse technologies and solving complex technical problems.
• Possesses a customer-focused mindset with a passion for delivering high-quality IT solutions.
• Thrives in a collaborative, fast-paced environment and is committed to continuous learning.
• Demonstrates adaptability and a strong willingness to take on new challenges.

Other Relevant Information

• This is a full-time role based in Jacksonville, FL, offering the chance to work with a highly respected IT solutions provider.
• The company fosters a culture of innovation, teamwork, and career advancement.
• Challenging work and opportunities for progression are available to motivated professionals.

Equal Opportunity Employer Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.