IT Support Specialist II

gobravvo; Los Angeles (CA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Gobravvo is seeking an IT Support Specialist II in Los Angeles, CA to deliver top-tier helpdesk support and maintain IT infrastructure. The role involves handling escalated requests, onboarding new users, and training team members, with a focus on Windows workstations and servers, advanced networking, and on-site service for local and national users.

You will monitor alerts, interpret logs, troubleshoot issues with RingCentral, Microsoft 365, and hardware, and provide courteous customer service.

Qualifikationen

• 4+ years in IT helpdesk, desktop support, or service desk.
• Experience with Windows 10 workstations and Windows Server 2016/2019.
• Strong networking and firewall management with Cisco, Sophos, SonicWall.
• Excellent troubleshooting and customer service orientation.
• Effective written and verbal communication; able to present to groups.
• Ability to work onsite in Los Angeles, CA.

Aufgaben

• Provide end user assistance with RingCentral, Microsoft Suite, video conferencing hardware, badge printers, and building hardware.
• Deliver initial and ongoing training for team members on various IT systems and tools.
• Act as an escalation point for national customer device outages and performance issues, ensuring prompt resolution.
• Monitor alert systems, interpret event logs, and follow established guidelines to perform repairs and maintenance.
• Receive, assess, and resolve escalated service requests requiring advanced technical expertise.
• Facilitate new user onboarding and account setup processes.
• Install and support network services and equipment, including LAN/WAN infrastructure.
• Manage network hardware support, installation, and maintenance activities.
• Provide on-site and after-hours maintenance as needed for critical systems.
• Support building systems such as door card access, wander guard, lighting, and HVAC controls.

Kenntnisse

Windows 10 support

Windows Server 2016/2019

Networking expertise

Customer service

Communication skills

Tools

RingCentral

Microsoft 365

Video conferencing hardware

Badge printers

Jobbeschreibung

The IT Support Specialist II plays a crucial role in ensuring seamless technology experiences for end users and maintaining the operational effectiveness of IT infrastructure. This full-time position with a leading IT solutions provider is based in Los Angeles, CA, and is structured to deliver top-tier helpdesk support in a dynamic office environment. Those who excel in this position demonstrate a deep understanding of business desktop and server technologies, advanced networking, and the ability to act as a knowledgeable escalation resource for complex issues. Working as an IT Support Specialist II, you will contribute to the company's mission by providing outstanding technical assistance, supporting essential systems, and facilitating smooth daily operations for both on-site and national users.

The successful IT Support Specialist II candidate will be responsible for handling escalated support requests, managing user onboarding, and providing ongoing training to team members. You will troubleshoot and resolve issues involving Windows 10 workstations, Windows Server 2016 & 2019, and a range of vendor-specific hardware and software. As part of a collaborative IT team, you will also offer expertise in advanced networking, network hardware support, and installation services. Your ability to monitor alert systems, interpret event logs, and act promptly to maintain system integrity will be vital. By consistently delivering courteous and professional customer service, you will help uphold the company's reputation as a premier IT solutions provider.

This role is ideal for individuals with substantial experience in IT helpdesk and desktop support, a solid record of network and firewall administration (including experience with Cisco, Sophos, and Sonicwall), and a commitment to delivering results in a fast-paced technological environment. The IT Support Specialist II will interact regularly with end users, management, and technical staff, making strong communication skills and a reliable work ethic essential for success. Working in Los Angeles, CA, offers the benefit of being part of a vibrant tech community and provides valuable professional networking opportunities.

To be considered for this IT Support Specialist II opportunity, you must demonstrate proven troubleshooting abilities, a history of delivering excellent customer service, and the technical acumen required for complex IT environments.

IT Support Specialist II - Summary

• Full-time IT helpdesk position with a focus on advanced technical support and network administration.
• On-site, office-based role serving a leading IT Solutions Company in Los Angeles, CA.
• Key contributor to end user satisfaction and IT systems uptime.

Duties & Responsibilities

• Provide end user assistance with RingCentral, Microsoft Suite, video conferencing hardware, badge printers, and building hardware.
• Deliver initial and ongoing training for team members on various IT systems and tools.
• Act as an escalation point for national customer device outages and performance issues, ensuring prompt resolution.
• Monitor alert systems, interpret event logs, and follow established guidelines to perform repairs and maintenance.
• Receive, assess, and resolve escalated service requests requiring advanced technical expertise.
• Facilitate new user onboarding and account setup processes.
• Install and support network services and equipment, including LAN/WAN infrastructure.
• Manage network hardware support, installation, and maintenance activities.
• Provide on-site and after-hours maintenance as needed for critical systems.
• Support building systems such as door card access, wander guard, lighting, and HVAC controls.

Salary & Benefits

• Competitive compensation package commensurate with experience.
• Comprehensive benefits in line with industry standards (details provided upon application).
• Opportunities for ongoing professional development and career advancement.

Qualifications & Requirements

• Minimum of four (4) years of experience in IT helpdesk, desktop support, service desk, or related roles.
• Demonstrated expertise in Windows 10 workstations and Windows Server 2016 & 2019.
• Advanced knowledge of networking, network administration, and firewall management (Cisco, Sophos, Sonicwall).
• Excellent troubleshooting skills for network, server, and workstation issues.
• Strong customer service orientation with a professional, courteous demeanor.
• Superior written and verbal communication skills, including experience presenting to groups.
• Dependable work ethic and the ability to collaborate effectively in a team setting.

Ideal Candidate Snapshot

• Experienced IT professional with a robust technical background in helpdesk and network support.
• Proven ability to train team members and communicate complex concepts clearly.
• Detail-oriented problem solver with a proactive approach to system maintenance.
• Adaptable to new technologies and evolving work environments.
• Thrives in a fast-paced office setting within the Los Angeles, CA tech sector.

Other Relevant Information

• This IT Support Specialist II position offers an engaging work environment and meaningful opportunities for growth within a respected IT solutions provider.
• Applicants must be eligible to work in the United States and be able to work onsite in Los Angeles, CA.
• The company is committed to equal employment opportunity and values diversity in the workplace.

Join a forward-thinking team dedicated to technological excellence and innovation!