IT Help Desk Technician (Level 1)

K2 Staffing; North Nassau (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Gobravvo is seeking an IT Help Desk Technician (Level 1) in North Nassau, NY to be the first line of support for end-users and to manage a variety of desktop, server, and network technologies. This full-time role emphasizes reliable IT assistance, strong communication, and collaborative teamwork to keep systems running smoothly.

You will use ticketing and remote monitoring tools, assist with user onboarding, password resets, and on-site IT deployments, while growing skills under experienced

Qualifications

• Minimum 2 years in IT help desk or related roles.
• Certifications such as CompTIA A+, Security+, Network+ are preferred.
• Experience with ticketing software and RMM solutions.
• Strong knowledge of Windows 10, Windows Server 2016/2019, and networking.

Responsibilities

• Serve as front-line contact for end-user IT requests.
• Support desktop, server, and network technologies and onboarding.
• Use ticketing systems and remote monitoring tools to track issues.
• Assist with on-site deployments and project-based IT tasks.
• Document work and communicate status to users.

Skills

Customer service

Communication

Technical troubleshooting

Team collaboration

Tools

Autotask

ConnectWise

Kaseya

Datto

Job description

IT Help Desk Technician (Level 1) - Full-time in North Nassau, NY

Join a leading IT solutions company as an IT Help Desk Technician (Level 1). This full-time opportunity is ideal for individuals passionate about providing technical support and troubleshooting IT issues for business environments. As an IT Help Desk Technician (Level 1), you will be the initial point of contact for clients experiencing IT-related concerns, ensuring that their systems operate smoothly and efficiently. Working in North Nassau, NY, you'll be part of a dynamic team that values expertise, collaboration, and continuous learning.

As an IT Help Desk Technician (Level 1), you’ll handle technical inquiries, support user onboarding, and resolve hardware and software issues. You will have the chance to develop your skills across a range of technologies, including Windows 10 workstations, Windows servers, advanced networking, and vendor-specific solutions. Your role will involve utilizing ticketing systems, remote monitoring tools, and engaging directly with end-users to deliver high-quality customer service. The work environment fosters professional growth and skill development, making it an excellent place to start or advance your IT support career.

Located in North Nassau, NY, the company offers a collaborative atmosphere where IT professionals can thrive. You will work alongside experienced technicians and technical leads, gaining exposure to a broad array of IT projects and solutions. This is a fantastic opportunity to contribute your technical skills, learn new technologies, and play a critical role in supporting business operations through reliable IT support.

IT Help Desk Technician (Level 1) - Summary

• Serve as the first point of contact for technical support requests from end-users.
• Support a variety of desktop, server, and network technologies.
• Utilize ticketing systems and remote monitoring tools to track and resolve issues.
• Collaborate with technical leads on IT-related projects and initiatives.
• Deliver excellent customer service and technical guidance to users.

Duties & Responsibilities

• Manage incoming customer calls and technical support requests as the front-line defense for IT issues.
• Escalate complex problems to more experienced technicians as needed while maintaining a smooth support process.
• Track and resolve tickets from initiation through closure, ensuring timely and thorough follow-up for each case.
• Perform routine account management tasks such as password resets and new user onboarding.
• Install, configure, and support IT equipment including PCs, printers, and IP phones.
• Assist with software installation, domain additions, and overall setup of business workstations.
• Support on-site technical leads with project-based work and IT deployments.
• Document all work performed in the ticketing system and communicate status updates to end-users.
• Provide support for both remote and on-premises IT infrastructure as required.

Salary & Benefits

• Competitive salary commensurate with experience and qualifications.
• Potential for benefits including health insurance, paid time off, and additional perks as offered by the employer.
• Opportunities for professional development and growth within the company.
• Collaborative work environment in a well-established IT solutions organization.

Qualifications & Requirements

• Minimum of 2 years’ experience in IT help desk, IT desktop support, IT support analysis, or related positions.
• Preferred certifications such as CompTIA A+, Security+, Network+, or equivalent credentials.
• Experience with ticketing software (e.g., Autotask, ConnectWise) and RMM (Remote Monitoring & Management) solutions like Kaseya, Datto, or similar.
• Solid understanding of Windows 10 workstations, Windows Server 2016/2019, and advanced networking principles.
• Proficient in software installation, printer setup, and IT equipment installation.
• Strong customer service orientation with a professional, courteous demeanor.
• Excellent written and verbal communication skills, including experience presenting to groups.
• Demonstrated reliability, work ethic, and attention to detail.

Ideal Candidate Snapshot

• Detail-oriented IT professional with a strong foundation in desktop and server support.
• Confident communicator able to explain technical concepts to non-technical users.
• Adaptable and able to thrive in a fast-paced support environment.
• Team player who collaborates effectively with colleagues and clients.
• Motivated to learn and stay updated on the latest technology trends and best practices.

Other Relevant Information

• Position is full-time and based in North Nassau, NY, offering a welcoming and vibrant community for professionals in the IT industry.
• Applicants must be legally authorized to work in the United States without sponsorship.
• Equal Employment Opportunity (EEO) employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.