IT Support Specialist (Help Desk Level II)

K2 Staffing; Greensboro (NC); Presencial; USD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Professional development resources

Descripción de la vacante

Gobravvo in Greensboro, NC is seeking an IT Support Specialist (Help Desk Level II) to provide advanced technical support across Windows and Mac environments. The role covers deployment and management of servers, network infrastructure, and cloud solutions, with emphasis on security, collaboration, and high-quality service delivery.

You will resolve complex issues, participate in IT projects, and support both on-premises and cloud platforms.

Formación

• Minimum of four (4) years of IT help desk or desktop support experience.
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Responsabilidades

• Deploy and manage Windows Servers (2016/2019) and AD administration.
• Design and implement LANs.
• Monitor and enhance network security protocols.
• Maintain, optimize, troubleshoot network systems.
• Build and deploy file servers and manage cloud solutions.
• Configure and deploy VOIP solutions.
• Provide advanced network infrastructure troubleshooting.
• Administer Exchange Server for email.
• Manage telephone solutions.
• Monitor alerts and respond per guidelines.
• Interpret event logs for repairs.
• Handle escalated service requests.
• Facilitate new user onboarding.

Conocimientos

Windows support

Mac support

Networking basics

Active Directory

Cloud solutions

VOIP systems

Herramientas

Windows Server

Active Directory

Exchange Server

VMware ESXi

Office 365

Cisco/Firewall

Descripción del empleo

IT Support Specialist (Help Desk Level II) is a crucial role within dynamic IT environments, providing advanced technical support to end-users and maintaining robust network and server systems. This position is designed for professionals who excel at troubleshooting, are passionate about technology, and are committed to delivering exceptional customer service. As an IT Support Specialist (Help Desk Level II), you will play a pivotal part in ensuring operational continuity for business-critical systems and applications.

Located in Greensboro, NC, this full-time opportunity offers a chance to work with a leading IT Solutions Company that values continuous learning, collaboration, and high-quality service delivery. The IT Support Specialist (Help Desk Level II) is responsible for resolving complex technical issues, deploying and managing IT infrastructure, and supporting both hardware and software platforms. Your expertise in Windows operating systems, server management, networking, and cloud solutions will be leveraged to provide outstanding support to clients and team members.

IT Support Specialist (Help Desk Level II) - Summary

• Advanced technical support for Windows and Mac environments
• Installation, configuration, and maintenance of servers and network infrastructure
• Active involvement in business-critical IT projects and new technology deployments
• Opportunities to work with cloud, virtualization, and security solutions
• Engage in a collaborative, fast-paced IT environment in Greensboro, NC

Duties & Responsibilities

• Deploy and manage Windows Servers (2016 & 2019), including Active Directory administration
• Design and implement Local Area Networks (LANs)
• Monitor and enhance network security protocols to ensure data protection
• Maintain, optimize, and troubleshoot network hardware and software systems
• Build and deploy file servers, as well as manage cloud computing solutions
• Configure and deploy Voice over IP (VOIP) solutions for organizational communication
• Provide advanced network infrastructure troubleshooting and resolution
• Administer Microsoft Exchange Server for email and collaboration services
• Manage, configure, and troubleshoot telephone solutions
• Monitor alert systems and respond according to established guidelines
• Interpret event log messages and use them to perform necessary repairs
• Handle escalated service requests that require advanced technical response
• Facilitate new user onboarding, including account setup and system orientation

Salary & Benefits

• Competitive salary package commensurate with experience and certifications
• Comprehensive benefits including health insurance, paid time off, and professional development resources
• Opportunities for career growth and advancement within the company

Qualifications & Requirements

• Minimum of four (4) years of experience in IT help desk, desktop support, or similar IT roles
• Certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, or MCITP are highly desirable
• Experience providing desktop and end-user support for both hardware and software platforms
• Proficient in using common desktop applications including Microsoft Office Suite, Adobe products, and Intuit products
• Advanced troubleshooting skills with Windows 7, 8.1, 10, and Mac OS X operating systems
• Familiarity with Active Directory, DHCP, DNS, Print Services, File Services, GPOs, and Windows Server roles
• Experience with SaaS solutions such as Office 365 and Adobe Creative Cloud
• Proven history of network and firewall administration (Cisco, Sophos, SonicWall)
• Knowledge of server virtualization technologies (VMWare ESXi, vCenter)
• Ability to analyze system/application logs and utilize performance monitoring tools effectively
• Excellent customer service, written, and verbal communication skills
• Reliable work ethic and ability to work independently or as part of a team
• Previous experience in an MSP (Managed Service Provider) environment is a significant advantage

Ideal Candidate Snapshot

• Technically adept and solutions-oriented
• Strong multitasker, able to prioritize workload in a fast-paced setting
• Demonstrates a proactive approach to problem-solving and continuous improvement
• Possesses a customer-focused attitude with professionalism and tact
• Keen interest in ongoing professional development and learning new technologies
• Values teamwork, clear communication, and knowledge sharing

Other Relevant Information

• This is a full-time position based in Greensboro, NC, offering a dynamic and supportive work environment
• The organization fosters diversity and inclusion, welcoming applicants from all backgrounds
• Application is encouraged from individuals with a passion for technology and commitment to delivering high-quality IT support
• Greensboro, NC, offers a thriving technology community and excellent quality of life for IT professionals