IT Support Specialist: Help Desk & End-User Tech
BestSelf
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Benefits offered by this job
Job summary
BestSelf Behavioral Health seeks an IT Support Specialist to join the Information Systems Team. You will provide Level 1 help desk support, manage tickets, and deliver on-site and remote assistance for Buffalo-area locations.
The role involves installing and configuring IT devices, troubleshooting, and helping with mobile device management while maintaining inventory and documentation. The position requires a two-year IT-related degree and at least two years of IT/support experience, with strong
Qualifications
- Minimum two-year degree in Computer Science/Information Systems or IT-related field.
- At least two years' experience supporting IT systems and help desk.
- Excellent customer service and strong organizational skills.
- Familiarity with Windows OS and MS Office Suite; able to travel locally as needed.
Responsibilities
- Provide Level 1 help desk support and document all tickets.
- Offer on-site and remote support to Buffalo-area locations.
- Troubleshoot end-user issues with standard procedures.
- Install, configure, and repair hardware, software, and peripherals.
- Assist with mobile device management and inventory tracking.
- Stay updated with manuals and training materials.
Skills
Education
Tools
Job description
BestSelf Behavioral Health seeks an IT Support Specialist to join the Information Systems Team. You will provide Level 1 help desk support, manage tickets, and deliver on-site and remote assistance for Buffalo-area locations.
The role involves installing and configuring IT devices, troubleshooting, and helping with mobile device management while maintaining inventory and documentation. The position requires a two-year IT-related degree and at least two years of IT/support experience, with strong
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