IT Help Desk Specialist — End-User Support & Training

Hospice & Palliative Care Buffalo; Town of Cheektowaga (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Employer 401k contribution with match

Health insurance with vision copayment

HSA with employer contribution

Dental insurance

Flexible Spending Account

Paid Time Off & NYS Sick Leave

Tuition Assistance Program

Job summary

Hospice & Palliative Care Buffalo seeks an IT Help Desk specialist to provide Level I/II end-user support across the CHPC network. Responsibilities include troubleshooting hardware, software, and AV systems, and supporting new deployments to end users.

You will deliver timely guidance, training, and documentation, maintaining a positive user experience while collaborating with IT and clinical teams. On-site, daytime hours with on-call rotation; compensation $27-$33 per hour.

Qualifications

• Associate degree preferred.
• ITIL certification preferred.

Responsibilities

• Provide Level I and II end-user support for hardware, software, and AV systems.
• Troubleshoot and resolve PC, device, and network issues.
• Support deployment of new systems and software within CHPC network.
• Create learning materials and provide training sessions for users.
• Respond to help desk tickets promptly and professionally.
• Communicate effectively with IT and other departments.

Skills

End-user support

LAN/WAN

Microsoft 365

Intune

Troubleshooting

Customer service

Education

Associate degree in CS or related field

ITIL Certification

Tools

Microsoft Office 365

Microsoft Intune

Job description

Hospice & Palliative Care Buffalo seeks an IT Help Desk specialist to provide Level I/II end-user support across the CHPC network. Responsibilities include troubleshooting hardware, software, and AV systems, and supporting new deployments to end users.

You will deliver timely guidance, training, and documentation, maintaining a positive user experience while collaborating with IT and clinical teams. On-site, daytime hours with on-call rotation; compensation $27-$33 per hour.