IT Helpdesk & End-User Support Specialist

SurePoint Technologies Inc.; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible Spending Accounts

Life, Disability Insurance

Health Savings Accounts

401K with match

Paid Time Off

Employee Assistance Program

Summer Flex Fridays

Job summary

SurePoint Technologies is seeking a Helpdesk Technician to deliver technical assistance for a range of hardware and software needs across the organization. You will support desktop, laptop, and peripheral devices, manage user accounts, and contribute to ongoing system improvement projects.

The role emphasizes efficient ticket handling, basic troubleshooting, and collaboration with other corporate services teams to ensure smooth onboarding and offboarding processes.

Qualifications

• Experience providing end-user support across desktop, mobile, and email.
• Familiarity with Microsoft 365 services (Teams, Exchange, SharePoint).
• Ability to learn and support various internal systems and tools.
• Strong organizational skills and attention to detail.

Responsibilities

• Receive, prioritize, document, and resolve end-user requests via internal ticketing system.
• Provide general software support and basic troubleshooting.
• Set up and troubleshoot desktop hardware, monitors, peripherals, and basic networking.
• Assist onboarding/offboarding processes, including user setup and access control.
• Escalate issues to higher-level support as needed.
• Participate in projects related to compliance and internal system improvements.

Skills

End-user support

M365 management

Learning new systems

Organization & detail

Education

Associate degree in IT

CompTIA A+ certification

Tools

MS 365 Suite

Job description

SurePoint Technologies is seeking a Helpdesk Technician to deliver technical assistance for a range of hardware and software needs across the organization. You will support desktop, laptop, and peripheral devices, manage user accounts, and contribute to ongoing system improvement projects.

The role emphasizes efficient ticket handling, basic troubleshooting, and collaboration with other corporate services teams to ensure smooth onboarding and offboarding processes.