IT Help Desk & End-User Support Specialist

Hospice Buffalo; Bellevue (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Employer 401k match

Health Insurance with vision component

HSA with employer contributions

Dental Insurance

Flexible Spending Account

PTO & NYS Sick Leave

Tuition Assistance Program

Job summary

Hospice Buffalo is seeking an IT Help Desk Specialist to serve as the first point of contact for CHPC employees, delivering Level I and II end-user support across hardware, software, telecoms and AV systems within our network.

You will troubleshoot, deploy and maintain PCs and devices, enroll devices using Microsoft Intune, and provide user training and learning materials. A solid Office 365 background and a patient, team‑oriented approach are essential.

Qualifications

• 1–2 years of end-user support experience in a LAN/WAN environment.
• 1–2 years of experience with various microcomputer repair techniques.
• Working knowledge of Microsoft Office 365; experience with Intune/MDM advisable.

Responsibilities

• Provides end-user support of hardware, software, telecommunications technologies, and campus AV equipment; demonstrates knowledge of software used organization-wide.
• Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers and phones.
• Images, configures, tests and deploys corporate devices; Intune enrollment and policies experience strongly preferred.
• Conducts training sessions for computer users and creates learning materials.
• Assists in implementing hardware and software applications.
• Demonstrates strong analytical and problem-solving skills.
• Responds promptly to IT help desk tickets and communicates clearly with users and departments.
• Applies technology within a clinical environment.

Skills

End-user support

Troubleshooting

Communication skills

Training

Microsoft Office 365

Microsoft Intune

Education

Associate degree in computer science or related field

ITIL certification

Tools

Microsoft Intune

Office 365

Job description

Hospice Buffalo is seeking an IT Help Desk Specialist to serve as the first point of contact for CHPC employees, delivering Level I and II end-user support across hardware, software, telecoms and AV systems within our network.

You will troubleshoot, deploy and maintain PCs and devices, enroll devices using Microsoft Intune, and provide user training and learning materials. A solid Office 365 background and a patient, team‑oriented approach are essential.