IT Support Specialist

BestSelf Behavioral Health; Buffalo (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Generous paid time off

Student loan forgiveness programs

Health insurance options

Career growth opportunities

License/certification renewal support

Job summary

BestSelf Behavioral Health seeks an IT Support Specialist to join the Information Systems Team. You will provide Level 1 help desk support, manage tickets, and deliver on-site and remote assistance for Buffalo-area locations.

The role involves installing and configuring IT devices, troubleshooting, and helping with mobile device management while maintaining inventory and documentation. The position requires a two-year IT-related degree and at least two years of IT/support experience, with strong

Qualifications

• Minimum two-year degree in Computer Science/Information Systems or IT-related field.
• At least two years' experience supporting IT systems and help desk.
• Excellent customer service and strong organizational skills.
• Familiarity with Windows OS and MS Office Suite; able to travel locally as needed.

Responsibilities

• Provide Level 1 help desk support and document all tickets.
• Offer on-site and remote support to Buffalo-area locations.
• Troubleshoot end-user issues with standard procedures.
• Install, configure, and repair hardware, software, and peripherals.
• Assist with mobile device management and inventory tracking.
• Stay updated with manuals and training materials.

Skills

Customer service

Organizational skills

Problem solving

Windows OS

Microsoft Office

Mobile device management

Education

Two-year IT-related degree

Tools

Active Directory

MS Exchange

Remote Desktop

LAN/WAN

Job description

Under the supervision of the Vice President of Information Technology, the IT Support Specialist isresponsible for providing technical support for the organization's information systems and helpdesk. As amember of Information Systems Team, the IT Support Specialist will provide help desk support, create andmanage tickets, install and configure IT devices, and work on a variety of IT projects.

RESPONSIBILITIES:

• Provide Level 1 help desk support, escaltate problem tickets as necessary and ensure complete and accurate service documentation.
• Provide on-site and remote technical support to locations in and around the Buffalo, NY area.
• Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues.
• Install, configure, maintain and repair computer hardware, software and peripheral equipment.
• Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management.
• Assist with the management of mobile devices and mobile device monitoring.
• Routinely read and interpret technical manuals and documents.
• Assist with the maintenance and tracking of hardware, software and license inventory.
• Provide basic technology training and education for workforce members.
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.

QUALIFICATIONS:

• Minimum 2 year degree in Computer Science/Information Systems or IT-related field.
• Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred.
• Candidate must possess excellent customer service skills.
• Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly.
• Demonstrated working knowledge and experience with Windows OS and MS Office Suite.
  Short-distance, same-day travel to program locations in and around the Buffalo, NY area.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Generous paid time off
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities
• We look forward to telling you more!

BestSelf Behavioral Health considers all applicants for all positions without regard to race, religion, creed, gender, national origin, age, disability , marital or veteran status, sexual orientation, or any other legally-protected status. Please note, applicants must be legally authorized to work in the United States. The agency is unable to provide visa sponsorship or work authorization for this position.