IT Support Specialist - Growth, Benefits & PTO

Brightli; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Career mobility

Training programs

Inclusive culture

Smoke-free workplace

Equal opportunity employer

Job summary

Brightli in Indianapolis, Indiana is seeking an IT Deskside Support Specialist to manage hardware/software assets, document processes, and support users with complex technical issues in a corporate environment. You will handle asset tracking, licensing, audits, deployment readiness, and ensure compliance while delivering excellent customer service and collaborating with the Help Desk team.

The role emphasizes a collaborative culture, ongoing training, and commitment to an equal opportunity,

Qualifications

• 2 years of IT technical support experience
• Technical knowledge of network/PC operating systems and hardware

Responsibilities

• Perform daily and long-term management of hardware and software
• Assist end-users with technical issues in-person and by phone
• Plan, monitor and record assets and licensing for compliance
• Maintain documentation of procedures, processes, and reports
• Support license compliance audits and software licensing requests
• Prepare inventory assets for deployment
• Maintain firmware/patches on devices to be deployed
• Track network hardware/software assets
• Manage media lifecycle and secure data destruction
• Other duties as assigned

Skills

Strong communication

Documentation

Analytical thinking

Customer service oriented

Team collaboration

Job description

Brightli in Indianapolis, Indiana is seeking an IT Deskside Support Specialist to manage hardware/software assets, document processes, and support users with complex technical issues in a corporate environment. You will handle asset tracking, licensing, audits, deployment readiness, and ensure compliance while delivering excellent customer service and collaborating with the Help Desk team.

The role emphasizes a collaborative culture, ongoing training, and commitment to an equal opportunity,