IT Support Specialist – Growth, Team-Driven, Great Benefits

Pioneer Prime Solutions; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) employer match

Paid time off

Job summary

Pioneer Prime Solutions in Indianapolis, IN seeks an IT Support Specialist to provide Level 1–2 technical support, troubleshoot hardware and software, assist employees, and help maintain our IT infrastructure.

The role requires a bachelor's degree in CS/IT or equivalent experience, strong Windows and Linux knowledge, ITIL familiarity, and good communication. You will install, configure, monitor, and document IT systems, train users, and collaborate with a friendly team.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Proven experience in IT support with strong troubleshooting and problem-solving skills.
• Strong knowledge of Windows and Linux operating systems and networking basics.

Responsibilities

• Provide level 1 and level 2 technical support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and servers.
• Monitor and maintain the performance and availability of IT systems and networks.

Skills

Troubleshooting

Communication

Documentation

Teamwork

Education

Bachelor's degree in CS/IT or related

Tools

Windows OS

Linux OS

ITIL

Networking protocols

Job description

Pioneer Prime Solutions in Indianapolis, IN seeks an IT Support Specialist to provide Level 1–2 technical support, troubleshoot hardware and software, assist employees, and help maintain our IT infrastructure.

The role requires a bachelor's degree in CS/IT or equivalent experience, strong Windows and Linux knowledge, ITIL familiarity, and good communication. You will install, configure, monitor, and document IT systems, train users, and collaborate with a friendly team.