IT Support Specialist — Fast-Paced Helpdesk Pro in Perris

Accurate Personnel LLC; Perris (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Accurate Personnel LLC is seeking an IT Support Specialist in Perris, CA. The role involves analyzing and installing networked devices, diagnosing issues, and assisting end users with hardware and software needs.

This position requires strong customer service, solid communication, and the ability to learn new systems quickly. Responsibilities include handling incidents via ticketing tools, assisting with hardware/software standards, and setting up equipment for users.

Qualifications

• Experience providing end-user support and professional communication.
• Familiarity with hardware/software troubleshooting and IT basics.
• Ability to learn new systems and applications quickly.
• Proven ability to manage competing priorities in a helpdesk environment.

Responsibilities

• Provide first-level customer service and technical support for hardware/software.
• Handle incidents/requests via ticketing system, chat, in person, and email.
• Perform routine inspections of equipment and coordinate with stakeholders.
• Diagnose and resolve routine issues; escalate when needed.
• Install software on devices and set up user endpoints (Microsoft, Apple, Google).

Skills

Customer service

Ticketing systems

Windows/macOS familiarity

Communication skills

Analytical thinking

Tools

Ticketing software

Job description

Accurate Personnel LLC is seeking an IT Support Specialist in Perris, CA. The role involves analyzing and installing networked devices, diagnosing issues, and assisting end users with hardware and software needs.

This position requires strong customer service, solid communication, and the ability to learn new systems quickly. Responsibilities include handling incidents via ticketing tools, assisting with hardware/software standards, and setting up equipment for users.