IT Support Specialist

Accurate Personnel LLC; Perris (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Accurate Personnel LLC is seeking an IT Support Specialist in Perris, CA. The role involves analyzing and installing networked devices, diagnosing issues, and assisting end users with hardware and software needs.

This position requires strong customer service, solid communication, and the ability to learn new systems quickly. Responsibilities include handling incidents via ticketing tools, assisting with hardware/software standards, and setting up equipment for users.

Qualifications

• Experience providing end-user support and professional communication.
• Familiarity with hardware/software troubleshooting and IT basics.
• Ability to learn new systems and applications quickly.
• Proven ability to manage competing priorities in a helpdesk environment.

Responsibilities

• Provide first-level customer service and technical support for hardware/software.
• Handle incidents/requests via ticketing system, chat, in person, and email.
• Perform routine inspections of equipment and coordinate with stakeholders.
• Diagnose and resolve routine issues; escalate when needed.
• Install software on devices and set up user endpoints (Microsoft, Apple, Google).

Skills

Customer service

Ticketing systems

Windows/macOS familiarity

Communication skills

Analytical thinking

Tools

Ticketing software

Job description

HIRING IMMEDIATELY: IT SUPPORT SPECIALIST IN PERRIS, CA

Accurate Personnel is hiring immediately for an IT Support Specialist to join our team in Perris, CA. This individual will be responsible for performing analytical, technical, and administrative work in the planning and installation of new and existing networked computing devices and workstations; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components.

Pay, Schedule, and Location

• Starting at $20/hour, paid weekly
• Excellent benefits package, including medical, dental, and vision
• Full time schedule
• Located in Perris, CA

Duties and Responsibilities

• Provide first level customer service and technical support to all end-users for hardware and software systems.
• Address incoming incidents and requests from end-users via a ticket management system, chat, in-person, and e-mail in a courteous and professional manner.
• Perform daily routine inspections and walkthroughs of common use equipment and touch base with designated stakeholders for any outstanding needs.
• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escal… as necessary.
• Assist with implementing hardware and software standards.
• Install software on new or existing devices, in accordance with standard procedures.
• Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and Google).
• Install equipment, peripherals, and devices supporting business operations.
• Maintain accurate hardware and software inventory and perform audits as needed.
• Assist with preventative maintenance within specified guidelines and procedures.
• Troubleshoot common network and application problems and coordinate resolution.
• Onboard and offboard personnel including equipment shipments.

Requirements and Qualifications

• Knowledge of computer and/or network systems, applications, procedures and techniques
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.
• Experience with standard helpdesk ticketing tools.
• Ability to establish and maintain cooperative working relationships.
• Proven work experience as a desktop or helpdesk support technician.
• Working knowledge of patch management and software distribution tools and processes.
• At least 2 years of experience supporting Windows and or macOS operating systems in an enterprise environment.
• Execute plans and implement technical infrastructure projects to refresh supported systems.
• Experience in Scripting -Bash, and PowerShell a plus.

(Salary range based on experience)

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.