Senior IT User Support Technician — Field & Remote

County of Riverside; Perris (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

The County of Riverside Fire Department seeks an IT User Support Technician - Level III assigned to the Fire Protection - Forest division, located at the Perris Administration Building. You will diagnose, troubleshoot and provide solutions to software, hardware and remote system connection issues while supporting multiple sites.

Candidates should have four years of journey-level IT Help Desk/Service Desk experience, with advanced knowledge of Microsoft 365, Exchange, and Active Directory; must

Qualifications

• Four years of journey-level IT Help Desk/Service Desk experience in a large enterprise.
• Advanced working knowledge of Microsoft 365, Exchange, and Active Directory.
• Ability to travel to Fire Department locations across Riverside County.
• Strong customer service and problem-solving skills.

Responsibilities

• Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow‑up on and report aged calls to ensure timely response.
• May provide oversight, mentor, and delegate work to subordinate staff; may participate in the employee selection process and recommend corrective action.
• Repair, patch and provide network support to systems; support several sites and servers.
• Monitor and distribute work tickets to technicians; coordinate user support proper use of software and hardware; coordinate resolutions to desktop communication problems and remote systems connections; coach users in correcting reported problems; coordinate equipment deliveries, software licensing compliance and inventory control.
• Provide project oversight; evaluate and determine viability and compatibility of hardware and software with systems; make decisions for issues and act as escalation support when needed.

Skills

Help desk

Windows

Remote support

Education

High school diploma or GED

Tools

Microsoft 365

Active Directory

Exchange

Job description

The County of Riverside Fire Department seeks an IT User Support Technician - Level III assigned to the Fire Protection - Forest division, located at the Perris Administration Building. You will diagnose, troubleshoot and provide solutions to software, hardware and remote system connection issues while supporting multiple sites.

Candidates should have four years of journey-level IT Help Desk/Service Desk experience, with advanced knowledge of Microsoft 365, Exchange, and Active Directory; must