Desktop Support Pro: Fast, Friendly IT Help

Infracore LLC; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Infracore LLC in San Diego, CA is seeking a Desktop Support Specialist to join our IT team. You will be the first responder, resolving end-user challenges, troubleshooting MS365, printers, and network issues, and ensuring smooth daily operations for our technology-focused clients.

The role requires strong problem-solving, clear communication, and the ability to multitask across tickets and incidents. We value accuracy, reliability, and team collaboration in a fast-paced environment.

Qualifications

• High school diploma or GED or equivalent.
• 1+ year experience in Enterprise IT troubleshooting end-user issues.
• Working knowledge of Active Directory.
• Familiar with at least one MS365 component (Exchange Online, Teams, SharePoint, OneDrive).
• Understands cybersecurity measures (MFA, PKI, encryption).
• DNS, TCP/IP networking, Ethernet and Wi-Fi basics.
• Experience with enterprise IT ticketing systems.

Responsibilities

• Understand Infracore’s mission, values and guiding principles.
• Build strong relationships with teammates.
• Follow service desk ticketing standards and processes.
• Handle user account creation and termination in Active Directory and routine permissions.
• Troubleshoot MS365 applications, printers, scanners, and basic network issues.
• Triage and manage desktop support tickets with clear timelines.
• Participate in daily/weekly IT team meetings and communicate gaps.
• Assist with audits and equipment inventory.

Skills

Active Directory

Exchange Online

Teams

SharePoint

OneDrive

Cybersecurity basics

DNS & Networking

IT ticketing system

End-user support

Education

High school diploma or GED

Job description

Infracore LLC in San Diego, CA is seeking a Desktop Support Specialist to join our IT team. You will be the first responder, resolving end-user challenges, troubleshooting MS365, printers, and network issues, and ensuring smooth daily operations for our technology-focused clients.

The role requires strong problem-solving, clear communication, and the ability to multitask across tickets and incidents. We value accuracy, reliability, and team collaboration in a fast-paced environment.