IT Help Desk Specialist | Fast-Paced IT Support & Growth

Palmetto Technology Group (PTG); Wilmington (DE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k match

Unlimited vacation time

Paid sick time

Paid parental leave

Education reimbursement

Job summary

Courser is seeking an IT Support Services I-Help Desk specialist to provide frontline technical assistance for employees and clients. You will diagnose and resolve hardware, software, and network issues, ensuring timely responses via phone, email, and ticketing systems.

Candidates should demonstrate strong analytical skills, customer focus, and the ability to document solutions. This role supports office IT, security, and system upgrades in a fast-paced environment.

Qualifications

• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Provide frontline IT support via phone, email, and tickets within SLAs.
• Configure operating systems, software, and hardware for new and existing users.
• Manage user accounts, passwords, and permissions.
• Troubleshoot Wi-Fi, VPN, and network printer issues.
• Document solutions and update knowledge base.
• Proactively monitor IT systems and prevent disruptions.
• Collaborate with IT team and escalate complex issues.
• Support IT projects like system upgrades and deployments.
• Ensure data and system security and policy compliance.
• Answer calls and triage issues.
• Other duties as assigned.

Responsibilities

• Provide frontline IT support and resolve issues across hardware, software, and networks.
• Diagnose and fix desktop, laptop, mobile, and printer problems.
• Install and configure OS/software/hardware for users.
• Manage user accounts and permissions, including password resets.
• Troubleshoot Wi-Fi, VPN access, and network printer issues.
• Document solutions and update knowledge base for recurring issues.
• Monitor IT systems to prevent disruptions and outages.
• Escalate complex issues to senior engineers as needed.
• Support projects like upgrades and deployments.
• Ensure security measures and compliance with policies.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud technology integration

Network security

Active Directory

Group Policy

PowerShell

Documentation

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

CompTIA A+

Network+

MS-900

AWS

Azure

Google Workspace

Job description

Courser is seeking an IT Support Services I-Help Desk specialist to provide frontline technical assistance for employees and clients. You will diagnose and resolve hardware, software, and network issues, ensuring timely responses via phone, email, and ticketing systems.

Candidates should demonstrate strong analytical skills, customer focus, and the ability to document solutions. This role supports office IT, security, and system upgrades in a fast-paced environment.