IT Support Specialist: Enterprise Desk & Onboarding
KDG
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
KDG Construction Consulting is seeking an IT Support Specialist to provide front-line technical support across a fast-paced business environment. This role troubleshoots hardware, software, network, and system issues, supports onboarding and offboarding, and ensures timely resolution with excellent customer service.
The ideal candidate communicates effectively with both technical and non-technical users, handles multiple tasks, and contributes to enterprise IT operations across Los Angeles
Qualifications
- Experience providing Help Desk/desktop IT support.
- Strong troubleshooting for PC hardware and peripherals.
- Experience with Windows 10/11 and Office 365 apps.
- Familiarity with service desks like Freshdesk or ServiceNow.
- Ability to document procedures and communicate clearly.
Responsibilities
- Respond to Help Desk requests via email and ticketing systems.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Track outages/incidents, determine severity, impact, and escalation needs.
- Submit and manage service requests in Freshdesk/ServiceNow and similar tools.
- Coordinate onboarding/offboarding activities and asset deployment.
- Install, upgrade, and configure hardware/software; support workstation deployments.
- Provide IT support for meetings, events, and special projects.
- Document support activities and maintain asset inventory.
Skills
Education
Tools
Job description
KDG Construction Consulting is seeking an IT Support Specialist to provide front-line technical support across a fast-paced business environment. This role troubleshoots hardware, software, network, and system issues, supports onboarding and offboarding, and ensures timely resolution with excellent customer service.
The ideal candidate communicates effectively with both technical and non-technical users, handles multiple tasks, and contributes to enterprise IT operations across Los Angeles
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
