IT Support Engineer

Architectural Glass Services; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Job summary

Architectural Glass Services is seeking a Tier 1 IT Support Engineer to provide frontline technology support across multiple sites, helping employees stay connected and productive. You will troubleshoot cloud and on-premises systems, hardware, software, mobile devices, and connectivity while supporting onboarding, asset tracking, and issue escalation.

The role emphasizes strong troubleshooting, urgency, accountability, and a service-first mindset to support field, office, manufacturing, and

Qualifications

• 2+ years of IT Support or Help Desk experience.
• Experience with Microsoft 365 and Entra ID.
• Knowledge of Windows, Microsoft Office, and basic networking (DNS, DHCP, TCP/IP, VPN).

Responsibilities

• Respond to and resolve IT support tickets.
• Perform employee onboarding and offboarding.
• Manage user accounts, password resets, MFA, and access requests.
• Administer Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online.
• Assign and manage software licenses.
• Support desktops, laptops, printers, mobile devices, and business applications.
• Troubleshoot Windows, Microsoft Office, email, VPN, and connectivity issues.
• Support endpoint management through RMM and MDM platforms.
• Maintain IT documentation and asset inventory.
• Assist with cybersecurity initiatives and endpoint protection.
• Escalate complex issues to senior IT staff when required.

Skills

IT Support

Microsoft 365

Entra ID

Windows

Microsoft Office

Networking basics

VPN

Customer service

Troubleshooting

Cybersecurity basics

Tools

Freshservice

RMM tools

MDM platforms

SureMDM

Job description

We are seeking a customer-focused Tier 1 IT Support Engineer to provide front-line technology support across a growing, multi-business-unit construction organization. This role supports office, field, manufacturing, and project teams across multiple locations and jobsites, helping employees remain connected and productive.

The position will troubleshoot cloud and on-premises systems, hardware, software, mobile devices, connectivity, and user access while supporting onboarding, equipment deployment, asset tracking, and issue escalation. The ideal candidate brings strong troubleshooting skills, urgency, accountability, and a service-first mindset, with the ability to support fast-paced construction operations and deliver a consistent technology experience across the organization.

Responsibilities

• Respond to and resolve IT support tickets.
• Perform employee onboarding and offboarding.
• Manage user accounts, password resets, MFA, and access requests.
• Administer Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online.
• Assign and manage software licenses.
• Support desktops, laptops, printers, mobile devices, and business applications.
• Troubleshoot Windows, Microsoft Office, email, VPN, and connectivity issues.
• Support endpoint management through RMM and MDM platforms.
• Maintain IT documentation and asset inventory.
• Assist with cybersecurity initiatives and endpoint protection.
• Escalate complex issues to senior IT staff when required.

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Professional Development Opportunities

Requirements

Qualifications

• 2+ years of IT Support or Help Desk experience.
• Experience with Microsoft 365 and Entra ID.
• Knowledge of Windows, Microsoft Office, and basic networking (DNS, DHCP, TCP/IP, VPN).

Preferred Qualifications

• ITIL Foundation knowledge.
• CompTIA A+ certification or equivalent experience.
• Experience with Freshservice or similar ticketing systems.
• Experience with RMM tools and endpoint management.
• Experience with SureMDM or other MDM platforms.
• Basic cybersecurity knowledge.
• Excellent customer service, communication, and troubleshooting skills.