IT Support Engineer - Windows, Networking & Onboarding

KDG Construction Consulting; Los Angeles (CA); On-site; USD 78,000 - 88,000; Full time

Job summary

KDG Construction Consulting seeks an IT Support Specialist to provide frontline technical support across enterprise IT systems and user devices in a fast-paced environment.

The role involves troubleshooting hardware, software, and network issues, supporting onboarding/offboarding, and delivering excellent customer service across multiple office locations in Los Angeles. Strong communication and problem-solving skills are essential, with familiarity in Microsoft 365, ServiceNow, and Freshdesk.

Qualifications

• Experience providing technical support in a Help Desk or IT environment.
• Troubleshooting PC hardware components (motherboard/PSU/memory/storage/peripherals).
• Experience with Windows 10/11 environments.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams, OneDrive).
• Knowledge of LAN/WAN, wireless, VPN, IP addressing, and basic switch/router support.
• Strong written and verbal communication for non-technical users.
• Ability to organize and prioritize tasks with regular status updates.
• Must lift up to 40 pounds.
• Self-starter who works well independently and in a team.

Responsibilities

• Respond to Help Desk requests via email and ticketing systems promptly.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system issues.
• Analyze and track outages, determine severity, impact, and escalation needs.
• Submit and manage service requests using Freshdesk, ServiceNow, and other tools.
• Coordinate onboarding/offboarding, including account setup and equipment deployment.
• Install, upgrade, and configure hardware and software.
• Support workstation deployments, relocations, and setup across offices.
• Provide technical support for meetings, events, and special projects.
• Conduct computer orientation sessions and on-the-job training.
• Communicate technical information clearly to users and management.
• Maintain documentation of support activities and system changes.
• Assist with inventory management and asset tracking.

Skills

IT support

Help desk

Windows 10/11

Microsoft 365

LAN/WAN basics

Communication skills

Prioritization

Teamwork

Self-motivated

Lift 40 lbs

Education

Bachelor’s degree in CS/IT

Certifications (CompTIA A+, Network+)

Tools

Freshdesk

ServiceNow

Office 365 Admin

VPN

Job description

KDG Construction Consulting seeks an IT Support Specialist to provide frontline technical support across enterprise IT systems and user devices in a fast-paced environment.

The role involves troubleshooting hardware, software, and network issues, supporting onboarding/offboarding, and delivering excellent customer service across multiple office locations in Los Angeles. Strong communication and problem-solving skills are essential, with familiarity in Microsoft 365, ServiceNow, and Freshdesk.