IT Support Specialist

KDG; Los Angeles (CA); On-site; USD 78,000 - 88,000; Full time

Job summary

KDG Construction Consulting is seeking an IT Support Specialist to provide front-line technical support across a fast-paced business environment. This role troubleshoots hardware, software, network, and system issues, supports onboarding and offboarding, and ensures timely resolution with excellent customer service.

The ideal candidate communicates effectively with both technical and non-technical users, handles multiple tasks, and contributes to enterprise IT operations across Los Angeles

Qualifications

• Experience providing Help Desk/desktop IT support.
• Strong troubleshooting for PC hardware and peripherals.
• Experience with Windows 10/11 and Office 365 apps.
• Familiarity with service desks like Freshdesk or ServiceNow.
• Ability to document procedures and communicate clearly.

Responsibilities

• Respond to Help Desk requests via email and ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Track outages/incidents, determine severity, impact, and escalation needs.
• Submit and manage service requests in Freshdesk/ServiceNow and similar tools.
• Coordinate onboarding/offboarding activities and asset deployment.
• Install, upgrade, and configure hardware/software; support workstation deployments.
• Provide IT support for meetings, events, and special projects.
• Document support activities and maintain asset inventory.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Customer service

Onboarding/offboarding support

Effective communication

Multi-tasking

Self-starter

Teamwork

Education

Bachelor’s degree in CS/IT

Tools

Freshdesk

ServiceNow

Office 365

Windows 10/11

LAN/WAN basics

Job description

KDG Construction Consulting is seeking a highly motivated IT Support Specialist to provide front-line technical support across a diverse and fast-paced business environment. This individual will be responsible for troubleshooting hardware, software, network, and system-related issues, supporting employee onboarding and offboarding activities, and ensuring timely resolution of technical incidents while delivering exceptional customer service.

The ideal candidate will possess strong technical troubleshooting skills, experience supporting enterprise IT systems, and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities

• Respond to incoming Help Desk requests via email and ticketing systems in a timely and professional manner
• Follow established procedures to diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues
• Analyze, document, and track reported production outages and incidents, determining severity, impact, and escalation requirements
• Submit and manage service requests and incident tickets using Freshdesk, ServiceNow, and other tracking applications
• Coordinate employee onboarding and offboarding activities, including account setup, equipment deployment, and access management
• Perform hardware and software installations, upgrades, and system configurations
• Support employee workstation deployments, relocations, and technology setup across multiple office locations
• Provide technical support for company-sponsored meetings, events, and special projects
• Conduct computer orientation sessions for new employees and provide on-the-job training to department staff
• Communicate technical information clearly and effectively to users, management, and team members
• Maintain accurate documentation of support activities, system changes, and technical procedures
• Assist with inventory management and tracking of IT equipment and technology assets

Required Qualifications

• Experience providing technical support in a Help Desk, desktop support, or IT support environment
• Proficiency troubleshooting PC hardware issues, including motherboards, power supplies, memory, storage devices, and peripheral equipment
• Experience supporting and administering Microsoft Windows 10 and Windows 11 operating systems
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive
• Knowledge of network infrastructure troubleshooting, including LAN/WAN connectivity, wireless networking, VPN access, IP addressing, and basic switch/router support
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users
• Ability to organize and prioritize multiple tasks while providing regular status updates to clients and management
• Must be able to lift up to 40 pounds
• Demonstrated ability to work effectively both independently and as part of a team
• Self-starter with strong problem-solving skills and a results-oriented mindset

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Relevant industry certifications such as CompTIA A+, Network+, Microsoft certifications, ITIL, or similar credentials
• Experience with ServiceNow, Freshdesk, or other IT service management platforms
• Knowledge of data migration, data coordination, or system conversion projects
• Experience supporting enterprise-level hardware deployments and relocations
• Familiarity with user account administration, software licensing, and endpoint management tools

Anticipated Salary Range

$78,000.00 – $88,000.00 per year

About KDG

KDG Construction Consulting is a leading provider of program, project, and construction management services. The firm serves clients across a broad range of industries and is committed to delivering exceptional service, innovative solutions, and measurable results. KDG’s collaborative approach and commitment to excellence help clients successfully achieve their strategic objectives.

Employment with KDG

KDG is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law.