IT Systems Support Specialist: Help Desk & Onboarding

MEP Holding Co, Inc; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Edwards Electrical & Mechanical, Inc. is seeking an IT Help Desk professional to log, diagnose, and resolve hardware, software, and telecom issues. You will provide exceptional customer service in person, by phone, and via email, and you'll train users and document procedures.

Occasional travel to remote offices is required as part of delivering reliable IT support. The role supports onboarding/offboarding, device management, and software patching, with a focus on ensuring smooth operation of

Qualifications

• Associate degree or higher in a computer-related field.
• 1–5 years in an end-user troubleshooting role.
• Experience supporting remote users across multiple locations preferred.
• Familiar with Windows 11/10, Office 365 and basic IT software.
• Experience with iPhone/iPad devices and MDM management.
• Basic TCP/IP networking knowledge (DHCP/DNS/VPN) and network gear.

Responsibilities

• Log, process, and prioritize help desk issues.
• Diagnose, troubleshoot, and solve hardware, software, and telecom issues.
• Provide in-person, phone, and email customer service.
• Assist with delivery, configuration, setup, maintenance and troubleshooting of systems.
• Train end users and document instructions.
• Onboard new users and offboard departing users.
• Repair/replace damaged hardware and mobile devices.
• Install software updates and patches.
• Coordinate with vendors for support activities.
• Perform mobile device management and occasional travel to remote offices.
• Follow up to ensure full issue resolution.

Skills

Customer support

Independent / team work

Technical communication

Problem identification

Education

Associate’s degree in computer-related discipline; bachelor's degree preferred

1–5 years end-user facing troubleshooting experience

Experience supporting remote users across locations

Windows 11, Windows 10, Microsoft Office 365, Autodesk

iPhones, iPads, MDM device management

TCP/IP networking basics (DHCP, DNS, VPNs); Unifi, Meraki

Tools

Windows 11

Windows 10

Microsoft 365

Autodesk

Web conferencing

MDM platforms

iPhone/iPad management

Meraki/Unifi networking

Copiers/MFP printers

Job description

Edwards Electrical & Mechanical, Inc. is seeking an IT Help Desk professional to log, diagnose, and resolve hardware, software, and telecom issues. You will provide exceptional customer service in person, by phone, and via email, and you'll train users and document procedures.

Occasional travel to remote offices is required as part of delivering reliable IT support. The role supports onboarding/offboarding, device management, and software patching, with a focus on ensuring smooth operation of