Enterprise IT Support & Onboarding Specialist

Aligned Data Centers, LLC; United States; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health Coverage

401(k) with company match

Paid Time Off

Job summary

Aligned Data Centers LLC is seeking an IT Support Specialist to assist IT business and enterprise operations across multiple US time zones. You will apply customer service excellence, technical expertise, and troubleshooting skills to support internal customers and IT processes.

The role requires 3–4 years in a helpdesk environment and strong knowledge of Windows, Mac, Office 365, and networking. You will collaborate with IT teams on projects and deliver timely resolutions.

Qualifications

• High school diploma or equivalent with 3–4 years' proven helpdesk experience.
• Experience with enterprise IT environments and supported devices.
• Knowledge of LAN/WAN and wireless networking preferred.
• Proficient in Windows and Mac OS and Office products.
• Strong communication and problem-solving skills.
• Microsoft Client or Server certification is a plus, not required.
• SharePoint, Salesforce or ServiceNow familiarity preferred, not required.

Responsibilities

• Serve as the first point of contact for inbound IT helpdesk requests.
• Diagnose and resolve issues related to Wi-Fi, devices, software, and printers.
• Install hardware and software on desktops and laptops.
• Manage user accounts in Microsoft Active Directory.
• Support mobile users and Office 365 administration.
• Follow up on requests and aim for first-call resolution.
• Collaborate on IT projects and enterprise initiatives.
• Provide wireless network support and contribute to incident handling procedures.

Skills

Helpdesk support

Wi-Fi & remote connectivity

Active Directory

Windows OS

Mac OS

Office 365

Mobile devices

Customer service

Networking basics

Communication skills

Education

High school diploma or equivalent

Tools

SharePoint

Salesforce

ServiceNow

Job description

Aligned Data Centers LLC is seeking an IT Support Specialist to assist IT business and enterprise operations across multiple US time zones. You will apply customer service excellence, technical expertise, and troubleshooting skills to support internal customers and IT processes.

The role requires 3–4 years in a helpdesk environment and strong knowledge of Windows, Mac, Office 365, and networking. You will collaborate with IT teams on projects and deliver timely resolutions.