IT Support Specialist

KDG Construction Consulting; Los Angeles (CA); On-site; USD 78,000 - 88,000; Full time

Job summary

KDG Construction Consulting seeks an IT Support Specialist to provide frontline technical support across enterprise IT systems and user devices in a fast-paced environment.

The role involves troubleshooting hardware, software, and network issues, supporting onboarding/offboarding, and delivering excellent customer service across multiple office locations in Los Angeles. Strong communication and problem-solving skills are essential, with familiarity in Microsoft 365, ServiceNow, and Freshdesk.

Qualifications

• Experience providing technical support in a Help Desk or IT environment.
• Troubleshooting PC hardware components (motherboard/PSU/memory/storage/peripherals).
• Experience with Windows 10/11 environments.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams, OneDrive).
• Knowledge of LAN/WAN, wireless, VPN, IP addressing, and basic switch/router support.
• Strong written and verbal communication for non-technical users.
• Ability to organize and prioritize tasks with regular status updates.
• Must lift up to 40 pounds.
• Self-starter who works well independently and in a team.

Responsibilities

• Respond to Help Desk requests via email and ticketing systems promptly.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system issues.
• Analyze and track outages, determine severity, impact, and escalation needs.
• Submit and manage service requests using Freshdesk, ServiceNow, and other tools.
• Coordinate onboarding/offboarding, including account setup and equipment deployment.
• Install, upgrade, and configure hardware and software.
• Support workstation deployments, relocations, and setup across offices.
• Provide technical support for meetings, events, and special projects.
• Conduct computer orientation sessions and on-the-job training.
• Communicate technical information clearly to users and management.
• Maintain documentation of support activities and system changes.
• Assist with inventory management and asset tracking.

Skills

IT support

Help desk

Windows 10/11

Microsoft 365

LAN/WAN basics

Communication skills

Prioritization

Teamwork

Self-motivated

Lift 40 lbs

Education

Bachelor’s degree in CS/IT

Certifications (CompTIA A+, Network+)

Tools

Freshdesk

ServiceNow

Office 365 Admin

VPN

Job description

KDG Construction Consulting is seeking a highly motivated IT Support Specialist to provide front-line technical support across a diverse and fast-paced business environment. This individual will be responsible for troubleshooting hardware, software, network, and system-related issues, supporting employee onboarding and offboarding activities, and ensuring timely resolution of technical incidents while delivering exceptional customer service.

The ideal candidate will possess strong technical troubleshooting skills, experience supporting enterprise IT systems, and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities:

• Respond to incoming Help Desk requests via email and ticketing systems in a timely and professional manner.
• Follow established procedures to diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.
• Analyze, document, and track reported production outages and incidents, determining severity, impact, and escalation requirements.
• Submit and manage service requests and incident tickets using Freshdesk, ServiceNow, and other tracking applications.
• Coordinate employee onboarding and offboarding activities, including account setup, equipment deployment, and access management.
• Perform hardware and software installations, upgrades, and system configurations.
• Support employee workstation deployments, relocations, and technology setup across multiple office locations.
• Provide technical support for company-sponsored meetings, events, and special projects.
• Conduct computer orientation sessions for new employees and provide on-the-job training to department staff.
• Communicate technical information clearly and effectively to users, management, and team members.
• Maintain accurate documentation of support activities, system changes, and technical procedures.
• Assist with inventory management and tracking of IT equipment and technology assets.

Required Qualifications:

• Experience providing technical support in a Help Desk, desktop support, or IT support environment.
• Proficiency troubleshooting PC hardware issues, including motherboards, power supplies, memory, storage devices, and peripheral equipment.
• Experience supporting and administering Microsoft Windows 10 and Windows 11 operating systems.
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
• Knowledge of network infrastructure troubleshooting, including LAN/WAN connectivity, wireless networking, VPN access, IP addressing, and basic switch/router support.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Ability to organize and prioritize multiple tasks while providing regular status updates to clients and management.
• Must be able to lift up to 40 pounds.
• Demonstrated ability to work effectively both independently and as part of a team.
• Self-starter with strong problem-solving skills and a results-oriented mindset.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant industry certifications such as CompTIA A+, Network+, Microsoft certifications, ITIL, or similar credentials.
• Experience with ServiceNow, Freshdesk, or other IT service management platforms.
• Knowledge of data migration, data coordination, or system conversion projects.
• Experience supporting enterprise-level hardware deployments and relocations.
• Familiarity with user account administration, software licensing, and endpoint management tools.

Anticipated Salary Range: $78,000.00 – $88,000.00 per year

About KDG:

KDG Construction Consulting is a leading provider of program, project, and construction management services. The firm serves clients across a broad range of industries and is committed to delivering exceptional service, innovative solutions, and measurable results. KDG’s collaborative approach and commitment to excellence help clients successfully achieve their strategic objectives.

Employment with KDG:

KDG is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law.