IT Support Specialist: End-User Tech & Systems Expert

O2 Technologies,Inc; Moreno Valley (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

O2 Technologies,Inc. is seeking an IT Support Specialist to deliver end-user technical support across Windows, macOS, and mobile devices in a dynamic corporate environment. You will manage incident tickets, perform device imaging, and coordinate onboarding/offboarding of equipment.

Responsibilities include maintaining knowledge bases, providing user training, and communicating complex technical information clearly. A high school diploma is required, with preferred IT-related degrees.

Qualifications

• High School Diploma or better in IT/CS/Network Administration/Technical Support, OS focus.

Responsibilities

• End-User Technical Support
• Incident Ticket Management
• Hardware & Software Troubleshooting
• Device Imaging & Deployment
• Hardware & Software Inventory Management
• Onboarding & Offboarding Equipment Coordination
• Preventive Maintenance Execution
• Knowledge Base Creation & Maintenance
• User Training & Documentation
• Vendor Relationship Management
• Communication of Technical Information
• Service Level Escalation Management

Education

High School Diploma in IT/CS/Network Administration/Technical Support/OS

Associate’s Degree (IT)

Bachelor’s Degree in CS/Information Technology

Tools

SCCM/MDT

PowerShell

Bash scripting

Active Directory

ServiceNow/JIRA

Remote Desktop/VDI

Job description

O2 Technologies,Inc. is seeking an IT Support Specialist to deliver end-user technical support across Windows, macOS, and mobile devices in a dynamic corporate environment. You will manage incident tickets, perform device imaging, and coordinate onboarding/offboarding of equipment.

Responsibilities include maintaining knowledge bases, providing user training, and communicating complex technical information clearly. A high school diploma is required, with preferred IT-related degrees.