Information Technology Support Technician

CDW; Denver (CO); On-site; USD 30,000 - 39,000; Part time

Job summary

CDW is seeking an IT Support Technician to provide hands-on and remote support for end-user desktop devices across the Denver area. You will diagnose hardware, software, and network issues, manage tickets, and assist with printers, VPN, and MS Office issues.

The role requires strong customer service, documentation, and teamwork, with backups in a small engineering-adjacent environment where CAD tools knowledge is a plus. Standard hours 8-5, six-month contract, on-site support.

Qualifications

• Experience supporting, Outlook/Teams issues, o365 environment, Windows 10 and 11.

Responsibilities

• The IT Support Technician is skilled at identifying network issues/errors, resolving them, or escalating as appropriate.
• Maintains professional relationships with team and management and addresses support needs company-wide.
• Adept in creating/maintaining documentation to support, enforce standards, policies, and processes.
• Experience with CAD/MicroStation/Bentley/3D modeling/SolidWorks is preferred but not required.
• Couple years of support, Outlook/Teams issues, o365 environment, Windows 10 and 11.
• Hours are 8-5pm.
• Deskside support and over the phone support.
• Supporting iPhone and iPad; very few Androids, 99% iPhone.
• Ticketing system usage across local and regional tickets.
• Build machines for new hires.
• Term users.
• Equipment retrieval.
• Using Microsoft's ticketing system.
• 6 month contract hire.

Skills

End-user support

Outlook/Teams issues

O365 environment

Windows 10/11

MS Office Suite

Tools

MS Office Suite

Job description

The IT Support Technician will be providing both hands-on and remote technical support for end-user desktop computer devices to all employees, supporting a variety of technical issues including hardware/software/application/tools support, break/fix for hardware, laptops, tablets and other devices, printers/scanners/copiers/plotters, support network connectivity, AD, LAN/WAN, TCP/IP, wireless and remote access VPN, MS Office Suite support.

About the Role

This person will have excellent end-user (customer) support and service skills and committed to follow-through and resolution, performing diagnostics, taking corrective actions for hardware, software, and peripheral equipment as necessary.

Responsibilities

• The IT Support Technician is skilled at identifying network issues/errors, resolving them, or escalating as appropriate.
• The individual maintains a professional, healthy relationship with all fellow team members and management and demonstrates awareness of support issues/needs as they apply on a company-wide and business basis.
• This person is adept in creating/maintaining documentation to support, enforce standards, policies, and processes.
• Extensive support, ideally someone coming from an engineering firm that knows CAD/MicroStation/Bentley/3D engineering modeling/SolidWorks (not required but would be great).
• Couple years of support, Outlook/Teams issues, o365 environment, Windows 10 and 11.
• Hours are 8-5pm.
• Deskside support and over the phone support.
• Supporting iPhone and iPad, very few androids, 99% iPhone - very few Macs in environments.
• Another tech is also there, alternate days they are in office, covering each other's vacations - peer is someone who has been there for 5 years.
• 1 other person there, will alternate days with that person.
• Tickets coming in, local and the company overall as tickets from other regions come in.
• Build machines for new hires.
• Term users.
• Equipment retrieval.
• Using Microsoft's ticketing system.
• 6 month contract hire.

Qualifications

Experience supporting, Outlook/Teams issues, o365 environment, Windows 10 and 11.

Required Skills

• Excellent end-user (customer) support and service skills.
• Ability to perform diagnostics and take corrective actions for hardware, software, and peripheral equipment.
• Skilled at identifying network issues/errors and resolving them.
• Ability to create/maintain documentation to support, enforce standards, policies, and processes.

Preferred Skills

• Experience in an engineering firm that knows CAD/MicroStation/Bentley/3D engineering modeling/SolidWorks.
• Familiarity with iPhone and iPad support.