Endpoint Support Technician I - Windows/macOS & Mobile

Oklahoma AG; Oklahoma City, Northern (OK, KY); Hybrid; USD 52,000 - 57,000; Full time

Benefits offered by this job

15 days vacation

15 days sick leave

11 paid holidays

Benefits package offsets premiums

Job summary

Office of Management and Enterprise Services (OMES) in Oklahoma City seeks a Computer Support Technician I to deliver frontline desktop support across Windows, macOS, iOS, and Android. You will configure, image, deploy, and troubleshoot endpoints and devices, coordinating with IT teams to resolve incidents.

The role emphasizes strong customer service, multi-location support, and after-hours on-call duties. A related bachelor's or equivalent experience is required for consideration.

Qualifications

• Bachelor’s degree with 1+ year of relevant IT experience.
• Associate’s degree with 3+ years of relevant IT experience.
• High school diploma/GED with 5+ years of relevant IT experience.
• Equivalent experience (1 year per year of required education).

Responsibilities

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android mobile devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacement.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral issues.
• Utilize remote support tools to assist users across statewide locations.
• Ensure endpoint systems comply with enterprise standards.
• Maintain ticket documentation and adhere to SLAs.
• Occasional on-call rotations and after-hours support.

Skills

Windows support

macOS support

ServiceNow experience

End-user support

Mobile device support

Customer service

Remote support

Education

Bachelor's degree

Associate's degree

High School Diploma or GED

Tools

ServiceNow

Active Directory

Microsoft 365

Imaging/deployment tools

VPN/remote access tools

Job description

Office of Management and Enterprise Services (OMES) in Oklahoma City seeks a Computer Support Technician I to deliver frontline desktop support across Windows, macOS, iOS, and Android. You will configure, image, deploy, and troubleshoot endpoints and devices, coordinating with IT teams to resolve incidents.

The role emphasizes strong customer service, multi-location support, and after-hours on-call duties. A related bachelor's or equivalent experience is required for consideration.