IT Support Specialist - Elevate Tech Help & Growth

HHM Hotels; Camp Hill (Cumberland County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, and

Paid Time Off

401k Company Match

Life Insurance

TELUS Health access

Travel Discounts

Job summary

HHM Hotels is seeking an IT Support Specialist to provide timely technical assistance at our Camp Hill location via remote control, phone, and desk-side support. You will manage issues through our ticketing system and help maintain the IT knowledge base.

The role requires 1+ year IT experience, an Associate degree or equivalent, strong troubleshooting skills, and a customer-first mindset. You will collaborate with managers on projects and may work extended hours to meet critical deadlines.

Qualifications

• 1+ year IT experience or internship in IT support.
• Associate degree or equivalent experience.
• Strong troubleshooting skills across networks, systems, and software.
• Positive attitude and eagerness to learn.
• Self-directed with excellent customer service.

Responsibilities

• Provide timely, courteous IT support via remote, phone, and desk-side.
• Track issues in helpdesk software and communicate with managers.
• Install new computer systems, peripherals, software, and network equipment.
• Troubleshoot endpoints, servers, OS, hospitality software, VOIP, and networking.
• Participate in special projects and extended hours when needed.

Skills

Troubleshooting networks

Troubleshooting systems

Troubleshooting software issues

Customer service

Multitasking

Prioritization

Self-directed

Positive attitude

1+ year IT experience

Education

Associate’s degree or equivalent experience

Tools

Ticketing system

Helpdesk software

Job description

HHM Hotels is seeking an IT Support Specialist to provide timely technical assistance at our Camp Hill location via remote control, phone, and desk-side support. You will manage issues through our ticketing system and help maintain the IT knowledge base.

The role requires 1+ year IT experience, an Associate degree or equivalent, strong troubleshooting skills, and a customer-first mindset. You will collaborate with managers on projects and may work extended hours to meet critical deadlines.