IT Support Specialist — Remote & On-Site Tech Help

HHM Hospitality; Camp Hill (Cumberland County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Life insurance

TELUS Health access

Travel discounts

Job summary

HHM Hotels is seeking an IT Support Specialist to provide technical assistance via remote, phone, and desk-side support. You will manage issues through our ticketing system, assist with projects, and ensure timely, courteous service for internal and external users.

Requirements include an Associate’s degree or equivalent experience and 1+ year IT experience. Strong troubleshooting, customer service skills, and the ability to handle multiple issues and projects are essential.

Qualifications

• Associate’s degree or equivalent experience.
• 1+ years professional or intern IT experience.
• A positive attitude and eagerness to learn.
• Strong technical skills in troubleshooting networks, systems, and software issues.
• Self-directed with superior customer service skills.
• Able to prioritize and resolve issues based on severity and necessity.
• Able to expertly manage and prioritize multiple technical issues and projects simultaneously.
• Critical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement.

Responsibilities

• Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
• Track issues and requests in helpdesk software and communicate system issues to department managers.
• Perform installation of new computer systems, peripherals, software, and network equipment.
• Troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.
• Comply with standards of service established by IT to ensure quality customer service.
• Be available to work outside of an established schedule as needed to meet critical deadlines.
• Actively participate in special projects as assigned.
• Able to participate in 24/7 manager on duty emergency technical support program.
• Follow sustainability guidelines and practices.
• Practice safe work habits.
• Perform other duties as requested by management.

Skills

Networking troubleshooting

Customer service

Multitasking

Critical thinking

Self-directed

Prioritization

Education

Associate’s degree or equivalent experience

Job description

HHM Hotels is seeking an IT Support Specialist to provide technical assistance via remote, phone, and desk-side support. You will manage issues through our ticketing system, assist with projects, and ensure timely, courteous service for internal and external users.

Requirements include an Associate’s degree or equivalent experience and 1+ year IT experience. Strong troubleshooting, customer service skills, and the ability to handle multiple issues and projects are essential.