IT Support Specialist II - Elevate Workplace Tech

PFNonwovens; Hazle Township (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

PFNonwovens in Hazleton, PA is seeking a Qualified IT Technician to install and maintain computer systems and networks, train users, and ensure secure, efficient IT operations across the business unit. The role involves direct hands-on work in a manufacturing and office environment, with focus on hardware/software upgrades and user support.

The ideal candidate will have an Associate degree in computer science or above, and certifications such as CompTIA A+ or MCDA are a plus.

Qualifications

• Associate’s degree in computer science or above.
• CompTIA A+ or MCDA certifications are a plus.
• All experience levels are encouraged to apply.

Responsibilities

• Problem solving and decision-making skills.
• Track help desk tickets and service requests.
• Analyze and troubleshoot hardware, software and security access requests.
• Upgrade PC hardware and software.
• New employee computer setup.
• Support Citrix & app servers, networking.
• Exchange resources support.
• SharePoint support.
• Document procedures and train users.
• Ensure data security and integrity.

Skills

Problem solving

Decision making

Communication

Documentation

Customer service

Prioritization

Hands-on

Troubleshooting

Education

Associate degree in computer science

CompTIA A+ or MCDA

All experience levels welcome

Tools

Citrix

Microsoft Exchange

SharePoint

Windows OS

Job description

PFNonwovens in Hazleton, PA is seeking a Qualified IT Technician to install and maintain computer systems and networks, train users, and ensure secure, efficient IT operations across the business unit. The role involves direct hands-on work in a manufacturing and office environment, with focus on hardware/software upgrades and user support.

The ideal candidate will have an Associate degree in computer science or above, and certifications such as CompTIA A+ or MCDA are a plus.