IT Help Desk Technician - Onsite 9-5, Learn & Grow

PSECU; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Job summary

PSECU in Harrisburg, PA is seeking an IT Support Technician to join the Information Technology department. This gateway role provides hands-on experience in a dynamic IT environment and a path to grow within a stable organization.

You will be the first line of help desk support, troubleshoot hardware and software issues, document incidents, deploy new devices, and assist with asset management. This position is 100% onsite, Monday through Friday.

Qualifications

• Strong customer service mindset and communication skills.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Good documentation of incidents and actions taken.
• Familiarity with IT asset tracking and software deployment processes.

Responsibilities

• Be the first line of support for user inquiries via phone, email, and ticketing system.
• Troubleshoot common technical problems related to hardware, software, network connectivity, and peripherals.
• Document user interactions and incident details thoroughly and accurately.
• Participate in deploying new devices and updating software across the organization.

Skills

Customer service

Troubleshooting

Documentation

Asset management

Education

High School

Tools

Ticketing system

Knowledge base

Job description

PSECU in Harrisburg, PA is seeking an IT Support Technician to join the Information Technology department. This gateway role provides hands-on experience in a dynamic IT environment and a path to grow within a stable organization.

You will be the first line of help desk support, troubleshoot hardware and software issues, document incidents, deploy new devices, and assist with asset management. This position is 100% onsite, Monday through Friday.