Service Desk Specialist - Elevate User Tech & Asset Care

HearUSA; Hauppauge (NY); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Comprehensive Benefits Package

Paid Holidays & PTO Policy

401k Matching Program

Tuition Reimbursement

Employee, Family & Friends Hearing Aid

Relocation Assistance

Service Days & DEI Initiatives

Résumé du poste

HearUSA is seeking an IT Help Desk Specialist in Hauppauge, NY to serve as the first point of contact for end-users. You will create and manage IT requests, resolve Level 1 tickets, and coordinate with vendors and internal teams using ticketing and inventory systems.

The role requires strong customer service, teamwork, and a proactive learning mindset, with advanced MS Office skills and attention to detail in a fast-paced environment.

Qualifications

• Excellent interpersonal and social skills; adaptable to changing priorities.
• Strong interest in learning new skills and technologies.
• Excellent customer service and teamwork mindset; patient and positive.
• Previous IT support, administrative or customer service experience preferred.
• Advanced Microsoft Office skills (O365, Word, Excel, PowerPoint, Outlook).

Responsabilités

• Serve as the initial contact for end-user requests via phone and IT ticketing system.
• Create and allocate new IT requests.
• Handle Level 1 ticket requests.
• Coordinate with vendors and internal IT staff to open, follow up on tickets.
• Use ticketing and inventory systems for communication and documentation.
• Manage open tickets and track progress.
• Report on Service Desk analytics.
• Follow procedures for purchasing supplies for end-users and clinics.
• Document and maintain accurate asset inventory; perform admin tasks and special projects as assigned.

Connaissances

Customer service

Communication

Teamwork

Attention to detail

Learning mindset

Outils

Microsoft Office (O365)

Description du poste

HearUSA is seeking an IT Help Desk Specialist in Hauppauge, NY to serve as the first point of contact for end-users. You will create and manage IT requests, resolve Level 1 tickets, and coordinate with vendors and internal teams using ticketing and inventory systems.

The role requires strong customer service, teamwork, and a proactive learning mindset, with advanced MS Office skills and attention to detail in a fast-paced environment.