Lead IT Helpdesk Technician - Elevate User Support

Region Ten Community Services Board; Charlottesville (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Region Ten Community Services Board in Charlottesville, VA seeks a Helpdesk Technician Lead to oversee the IT helpdesk, evaluate and implement infrastructure upgrades, and collaborate with the IT Director and Program Manager on strategic initiatives.

The role requires strong analytical and problem-solving skills, effective communication with senior management and end-users, and the ability to manage long-term projects to completion; occasional evenings may be required.

Qualifications

• Bachelor’s degree in Information Technology or similar, or two+ years of IT experience.
• Experience assisting users with computer problems is required.
• Experience leading a team is preferred.
• Certifications such as CompTIA A+ or Microsoft Fundamentals are preferred.

Responsibilities

• Evaluate, upgrade, and implement technology infrastructure with IT leadership.
• Provide expert helpdesk support to end-users and senior staff.
• Lead projects and ensure completion with strong analytical skills.

Skills

Team leadership

Customer service

Education

Bachelor’s degree in Information Technology or related field

Two or more years of IT experience

Tools

CompTIA A+

Microsoft Fundamentals

Job description

Region Ten Community Services Board in Charlottesville, VA seeks a Helpdesk Technician Lead to oversee the IT helpdesk, evaluate and implement infrastructure upgrades, and collaborate with the IT Director and Program Manager on strategic initiatives.

The role requires strong analytical and problem-solving skills, effective communication with senior management and end-users, and the ability to manage long-term projects to completion; occasional evenings may be required.