IT Support Specialist

NextGenEnergyJobs; San Francisco (CA); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Redwood Materials is seeking an experienced IT/OT Support professional to join our team and help manage end-user devices, software, accounts, and workflows. The role covers on-site facilities, mobile, and remote employees with a mix of business and industrial settings, and may require occasional travel.

The ideal candidate will provide thorough troubleshooting, documentation, and escalation as part of a dynamic IT helpdesk environment, supporting Windows, MacOS, Linux, iOS, and Android platforms.

Qualifications

• Experience in IT/OT environments and end-user support.
• Familiarity with IT ticketing systems and escalation processes.
• Strong troubleshooting and documentation skills.

Responsibilities

• Provide end-user device, software, and account support across Windows, MacOS, Linux, iOS and Android.
• Manage on-site, mobile, and remote employee IT support; handle ticket escalation as needed.
• Support SCADA/HMI devices, label printers, barcode scanners, and related manufacturing tech to keep operations running.

Skills

IT support

End-user support

Ticketing system

Troubleshooting

Tools

Active Directory

Group Policies

Microsoft Entra

Endpoint management

Inventory systems

Job description

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition.

Key Responsibilities

• Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.
• Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
• Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
• Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
• Thorough troubleshooting, documentation, and resolution of support issues and processes
• Escalation of trouble tickets to other support teams
• Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
• Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
• Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
• Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.