IT Support Specialist

Redwood Materials; Ridgeville (SC); On-site; USD 70,000 - 110,000; Full time

Job summary

Redwood Materials is seeking an experienced IT/OT Support professional to join our team. You will provide end-user device and software support, manage accounts, and handle ticket escalations in a mixed on-site and remote environment across multiple facilities.

The role involves supporting Windows, MacOS, Linux, iOS and Android systems, with exposure to SCADA/HMI and manufacturing devices. National/international travel may be needed, and occasional personal vehicle use is expected.

Qualifications

• 1+ years in an enterprise IT Support related role.
• Supporting HMIs, label printers, scanners, and other process support equipment.
• IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux.
• Excellent customer service, attitude, and self-motivation.
• Desire to learn and grow along with the company.

Responsibilities

• Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers.
• Manufacturing support – SCADA devices, HMIs, process cameras, label printers, barcode scanners.
• Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices.
• MES Process development & support.
• Thorough troubleshooting, documentation, and resolution of support issues and processes.
• Escalation of trouble tickets to other support teams.
• Utilize the IT Knowledge Base system to define and promote best practices.
• Lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
• Configure IT services using Active Directory, Group Policies, Entra, inventory and warehouse system mobile device management.

Skills

1+ years IT support

HMIs & SCADA devices

AD/Azure/Windows/Mac/Linux

Customer service

Willing to learn

Tools

SCADA systems

HMIs

Barcode scanners

Printers

MDM / Mobile devices

Job description

About Redwood Materials

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.

Position Summary

Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.

Essential Duties and Responsibilities

• Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers


• Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.


• Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices


• Manufacturing Execution System (MES) Process development & support


• Thorough troubleshooting, documentation, and resolution of support issues and processes


• Escalation of trouble tickets to other support teams


• Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment


• Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology


• Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.


• Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.

Skills, Knowledge, and Abilities

• 1+ years in an enterprise IT Support related role


• Supporting HMIs, label printers, scanners, and other process support equipment


• IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux


• Excellent customer service, attitude, and self‑motivation


• Desire to learn and grow along with the company

The position is full-time. Compensation will be commensurate with experience.

We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at [e-mail].